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Moving house and from Fibre to Broadband

westyb
Newbie
Posts: 2
Registered: ‎09-09-2015

Moving house and from Fibre to Broadband

Hello, i am a plusnet customer. I have just moved home, i have already informed Plusnet that i would be moving and have an engineer visiting us this Friday to install broadband. My question is: I had Fibre at the old house, but the new house is only standard broadband as no Fibre available. Do i need new equipment? Or will what i used at the old house work at the new house? The guy on the phone didn't mention anything about needing new equipment. I had two boxes at the old house, a modem and wireless router i think. Thanks in advance...

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 6,125
Thanks: 592
Fixes: 230
Registered: ‎01-01-2012

Re: Moving house and from Fibre to Broadband

You'll just need to connect the Openreach modem and your router.

[edit]

Ignore the above Lips are sealed

I can see we're sending you a new router.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team