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Moving house - a couple of questions

Dom
Grafter
Posts: 277
Registered: 09-03-2010

Moving house - a couple of questions

Hi all,
I've recently bought a house and I'd like to transfer my broadband and phone service to the new property. But I've got a couple of questions:

  • Can I upgrade to Unlimited Fibre at the same time as the service is moved?

  • Can I change my phone number? (We get a lot of nuisance calls/debt collectors calls from the previous owners of the number)


Thanks for the help!
3 REPLIES
NorthEasterner
Aspiring Pro
Posts: 1,867
Thanks: 50
Fixes: 3
Registered: 25-09-2012

Re: Moving house - a couple of questions

Pretty sure you can order a new line at the new address.  If the house you are buying is in a Fibre broadband area I don't see no problem for you to order fibre.  You may have to get ADSL broadband temporarily until you are settled in and that a confirmation date is available for an engineer .  However the price is standard currently at £19.99 for Fibre unlimited 12.99 for 9 months but may be different depending on your market area.
Hope this helps.
Ex Plusnet Fibre customer. BT Infinity Customer using a BT Smart Hub. If you wish to say thanks, please click the thumbs up Thumbs Up
Superuser
Superuser
Posts: 9,368
Thanks: 692
Fixes: 51
Registered: 06-04-2007

Re: Moving house - a couple of questions

Quote from: Dom
  • Can I upgrade to Unlimited Fibre at the same time as the service is moved?

  • Can I change my phone number? (We get a lot of nuisance calls/debt collectors calls from the previous owners of the number)


I assume you are currently on an ADSL product. You probably could change to Fibre at the same time as the house move but I think doing so would risk a period without broadband and the downtime might not be trivial. I'd be inclined to move to ADSL then upgrade to fibre once all is working.
Changing phone number shouldn't be a problem, you'd probably have a new number anyway until your old one was moved (if you wanted that). Presumably your new property is on the same exchange as your old one.
I suggest giving the House Moves team a call as soon as possible to discuss your requirements.
David
Dom
Grafter
Posts: 277
Registered: 09-03-2010

Re: Moving house - a couple of questions

Thanks for the answer all. Smiley
Yeah my new house is on the same exchange as my old one, and the area is fibre-enabled. I'm currently on an ADSL product (your "up to 20Mb" ADSL2+ package I think) so if it's easier to just switch that to the new place, and then upgrade to fibre afterwards, then that's OK. The new place doesn't have a phone line connected at the moment, so an engineer would have to come out anyway, which is why I thought it might be worth upgrading to fibre at the same time as the move.
Anyway, I'll give the Moving Home team a call and tell them all of this. I was hoping I might be able to do it all online via your website, but it might be a bit complicated so I think I'll ring up instead.