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Moving house - Fibreoptic BB and phone

abhijack
Grafter
Posts: 120
Registered: ‎05-01-2013

Moving house - Fibreoptic BB and phone

Hi guys..
I am moving house soon.
I want to move my Plusnet Fibre optic BB and phone with me to my new address.
I have checked and the new property is in fibre area.
Can I request the move of services through this forum?
Or should I be ringing the customer support?
From my previous experiences I feel forum is lot more convenient.
But unsure whether this particular request of mine can be dealth with through here?
Looking forward to advice.. Thanks in advance..
7 REPLIES
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Moving house - Fibreoptic BB and phone

Hi, you'd need to call I'm afraid, it's the only way to get through to our house moves team. They'll be able to help you though, and possibly even arrange a new deal for you Smiley
abhijack
Grafter
Posts: 120
Registered: ‎05-01-2013

Re: Moving house - Fibreoptic BB and phone

Thanks for the the prompt reply Matt. I will ring them.
In terms of contract will I be able to continue on current contract?
dick:quote
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Moving house - Fibreoptic BB and phone

Not sure on that one I'm afraid - our house moves team will be able to advise though.
abhijack
Grafter
Posts: 120
Registered: ‎05-01-2013

Re: Moving house - Fibreoptic BB and phone


at last i am saying good bye to plusnet with my housemove.
no complaints about the service at all.
but cant accept the fact that i will have to go on a new 24 month contract when its only less than 6 months left in my current contract.
moreover i could find another provider giving the same price for a 12 month contract.
so i am using common sense and going on the 12 month contract with them instead.
thanks guys for all your support so far...special thanks to the plusnet reps who have been very helpful.. thankss..
Champnet
Pro
Posts: 486
Thanks: 91
Fixes: 1
Registered: ‎25-07-2007

Re: Moving house - Fibreoptic BB and phone

Is there a penalty for breaking your contract early ?
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Moving house - Fibreoptic BB and phone

Yes and a cease charge as well which I assume the free house move absorbs
abhijack
Grafter
Posts: 120
Registered: ‎05-01-2013

Re: Moving house - Fibreoptic BB and phone

@Champnet - yes there is a early termination charge of 62 pounds..
but then i will get cashback from quidco when i complete the new transaction which is more than 100 pounds.. Smiley