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Moving from sky fibre

thomasjc1
Grafter
Posts: 209
Registered: 04-02-2013

Moving from sky fibre

I know someone who might be interested in a move from sky fibre to plusnet fibre, is it a straight forward move
24 REPLIES
thomasjc1
Grafter
Posts: 209
Registered: 04-02-2013

Re: Moving from sky fibre

So has anyone had any problems with the move
Superuser
Superuser
Posts: 9,143
Thanks: 549
Fixes: 46
Registered: 06-04-2007

Re: Moving from sky fibre

I think you need to wait for a staff response on Monday to that question. I believe there were Openreach-associated problems with ordering some moves but I don't know if these have now been overcome.
David
thomasjc1
Grafter
Posts: 209
Registered: 04-02-2013

Re: Moving from sky fibre

Thanks hopefully someone will answer tomorrow
Jarr
Grafter
Posts: 91
Registered: 09-04-2013

Re: Moving from sky fibre

Tell him not to join. The speed they promise and the one you get are a joke.
I'm getting a quarter of what I was told I'd get.
If he needs help he'll be expected to know the ins and outs of computer terminology too.
thomasjc1
Grafter
Posts: 209
Registered: 04-02-2013

Re: Moving from sky fibre

I joined in march and I get 73-75 mb day and night  I highly recommend them.
That's the trouble with ISP forums you never get the people on them saying how good the ISP is only the ones that are having problems which is fair enough.
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Moving from sky fibre

Hi there,
If we currently attempt to migrate a Sky fibre customer the order is rejected. The only way currently around this is to place a new line install that does involve charges.
There is a fix due for this in the next 4 weeks, which would then allow for the simple migration to go ahead with no hitches.
Community Veteran
Posts: 1,232
Thanks: 18
Fixes: 2
Registered: 22-06-2012

Re: Moving from sky fibre

Quote
That's the trouble with ISP forums you never get the people on them saying how good the ISP is

I joined PN over a year ago because they were so helpful with my 85 year old mum in law after she bought her first ever computer in Jan 2012 & opened her first internet account. I have also found them to be absolutely superb. Mind you, compared to my previous isp, AOL/TalkTalk, that wouldn't be too difficult!!
thomasjc1
Grafter
Posts: 209
Registered: 04-02-2013

Re: Moving from sky fibre

Oh right he put the order in on Saturday so I don't know how far it's got yet
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Moving from sky fibre

Let me know how he gets on, it may be the new line install option taken?
thomasjc1
Grafter
Posts: 209
Registered: 04-02-2013

Re: Moving from sky fibre

I don't think he has done that
thomasjc1
Grafter
Posts: 209
Registered: 04-02-2013

Re: Moving from sky fibre

My friend said that the guy he spoke to at plusnet said there would be no issues and took first months payment
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Moving from sky fibre

Is he already on the BT network with Sky, not Sky LLU? Is he definitely on fibre at the minute?
thomasjc1
Grafter
Posts: 209
Registered: 04-02-2013

Re: Moving from sky fibre

yes he is defo on sky fibre
Community Veteran
Posts: 1,894
Thanks: 3
Registered: 20-10-2012

Re: Moving from sky fibre

There has been at least one case of a Sky fibre customer being put back onto ADSL to facilitate the change of ISP.
This was mentioned some time back on the SkyUser forum!
Geoff,
York.