Moving from Sky full LLu to Plusnet
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Moving from Sky full LLu to Plusnet
27-10-2014 6:47 PM
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I'm letting PlusNet handle the transfer and so far they have emailed me to say the phone order and BB order have now been placed and BB should be in place within 48 hours of the phone transfer. Phone transfer has been scheduled for 10.11.14. Does it normally take 48 hours or is it likely to be set up sooner?
Re: Moving from Sky full LLu to Plusnet
27-10-2014 7:40 PM
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Welcome to the forums
The first bit is spot on. No MAC needed.
Realistically, both assets should go live on the same day unless something goes wrong. That being said, I've checked the orders and they're fine
Matty
Re: Moving from Sky full LLu to Plusnet
27-10-2014 8:17 PM
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Certainly seem to be being kept up to date from PlusNet which is good.
Re: Moving from Sky full LLu to Plusnet
27-10-2014 8:39 PM
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I recently moved from SKY too, I was told my line would be active on the Monday and my BB on the Tuesday. I called on Monday night to double check everything would go through okay and they activated it there and then
Keep an eye on your upload speed, seems to be the done thing to have to request it uncapped from around 0.5 to the 1.2ish I now get.
J
Re: Moving from Sky full LLu to Plusnet
27-10-2014 8:43 PM
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Quote from: jrilton Hi Matty,
I recently moved from SKY too, I was told my line would be active on the Monday and my BB on the Tuesday. I called on Monday night to double check everything would go through okay and they activated it there and then
Thanks. I'll keep that in mind.
Quote Keep an eye on your upload speed, seems to be the done thing to have to request it uncapped from around 0.5 to the 1.2ish I now get.
J
Sounds good - more like the upload speed I used to get from O2. Download with Sky is around about the same as I was getting from O2 - it's usually around 6mb as I'm not too close to the exchange. Hopefully it should be similar with PlusNet.
Re: Moving from Sky full LLu to Plusnet
27-10-2014 8:49 PM
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My speeds were slow to start but after a phone call (when I got my upload uncapped) they did something and now I get better speeds than I did with SKY. Sorry i can't be more technical on what they did ha.
I know a few people who were disappointed when they moved from O2 to SKY as the quality of the service didn't seem to be the same.
Re: Moving from Sky full LLu to Plusnet
27-10-2014 9:04 PM
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Quote from: jrilton I know a few people who were disappointed when they moved from O2 to SKY as the quality of the service didn't seem to be the same.
I haven't really had any problem with Sky's phone or BB. However the lack of Line Rental Saver and the end of my year's free line rental prompted a move. O2 certainly had good customer service so let's hope PlusNet is good too.
Re: Moving from Sky full LLu to Plusnet
28-10-2014 5:00 PM
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Quote from: MattyC
Realistically, both assets should go live on the same day unless something goes wrong. That being said, I've checked the orders and they're fine
Matty
Hi Matty,
Got another email saying BB date is the 11th Nov. Phone is the 10th Nov. Will I perhaps be able to do as jrilton suggested and phone on the night of the 10th (assuming phone is switched by then) to see if they might activate it then?
Re: Moving from Sky full LLu to Plusnet
28-10-2014 5:08 PM
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We send out that mail because it could literally be anywhere up until midnight on the day of the 10th. Sort of setting expectations accordingly.
The chances are that you'll receive the goahead on the 10th. Pop me a PM on the 11th if not, as that means that we will be past the contracted date and I'll constructively shout at our suppliers for you.
Matty
Re: Moving from Sky full LLu to Plusnet
28-10-2014 5:12 PM
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However I have had two emails, one saying that the phone is to be switched over on the 10th November and the second to say that my BB should go live on the 11th.
So what I was asking is if the phone is up and running on the 10th as it should be, could I phone and ask if the BB could be activated a day earlier than the email states?
dick:quote
Re: Moving from Sky full LLu to Plusnet
28-10-2014 5:24 PM
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However, although you were sent the email for the 11th, the order should actually physically complete on the 10th.
So I wouldn't be surprised if you didn't even need to call in.
Re: Moving from Sky full LLu to Plusnet
28-10-2014 7:08 PM
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Re: Moving from Sky full LLu to Plusnet
10-11-2014 6:35 PM
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No Caller ID although ordered and account says active - a question has been raised.
BB speed like treacle just now I'm afraid. Takes ages to load a page. Was able to run a speed test from speedtest.net before 5pm but can't even load the page fully now. Hopefully this is not a sign of things to come.
Re: Moving from Sky full LLu to Plusnet
10-11-2014 7:18 PM
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The caller display is being looked into, as per your other thread.
I've tried to look into your speeds but you are either offline or you are out of sync. Can you please confirm? (If you can see this post)
Once this is sorted, I'm sure everything will be fine.
Thanks,
Tony
Re: Moving from Sky full LLu to Plusnet
10-11-2014 7:51 PM
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Quote from: plusnettony Hi,
The caller display is being looked into, as per your other thread.
Caller display now working.
Quote I've tried to look into your speeds but you are either offline or you are out of sync. Can you please confirm? (If you can see this post)
Once this is sorted, I'm sure everything will be fine.
Thanks,
Tony
Tony - couldn't see this as the internet slowed to a complete standstill. Rebooted router and BB light continually flashing. I've been onto support for the last 45 minutes or so and they seemed to be diagnosing a fault. Whilst away the BB light turned green and everything is back now. I've no idea what has been going on.
Used speedtest.net and result is 4.31mbps down and 0.38mbps up. I assume the line is now in DLM?
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