Moving from Premier Option 1 (with FTTC) to Unlimited Fibre
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Moving from Premier Option 1 (with FTTC) to Unlimited Fibre
19-12-2012 3:34 PM
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I'm (still) on the old Broadband Premier Option 1 product, but also have FTTC as I was a part of the FTTC trials (Up to 40Mb service, think it usually sits between 27Mb and 35Mb, been a while since I did the BT speedtester).
If I was to upgrade to the new Unlimited Fibre product, would I still need to pay the £50 activation fee? I would have thought not, since I am already on FTTC, though not sure if increasing from up to 40Mb to up to 76Mb (estimates show it would be around 65.8Mb) needs an engineer visit.
EDIT: Also, will I need to start a new 18 month contract? Again, since I am technically on Fibre already I wouldn't have thought I'd need to..
thanks
kullyrai
Re: Moving from Premier Option 1 (with FTTC) to Unlimited Fibre
19-12-2012 3:44 PM
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Re: Moving from Premier Option 1 (with FTTC) to Unlimited Fibre
19-12-2012 3:49 PM
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However, since the terms of Unlimited Fibre say 18 months, I assume that you will have to sign up to another contract. But, as dvorak has said, I don't think you will need to pay an activation fee as you already have fibre.
I hope that helps.
Edit: The correct response is from Adam (a Plusnet agent) below.
Re: Moving from Premier Option 1 (with FTTC) to Unlimited Fibre
19-12-2012 3:50 PM
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Upgrading to unlimited fibre won't require you to pay another install fee. However please be aware that due to problem 73780 the website will mention a fee, but you won't be charged, were working to fix that at present.
The upgrade in speeds doesn't require an engineer visit and happens when the account changes over (which would be on your next billing date).
With regards to contract when changing packages you would be released from your current contract and a new one would start.
Adam
Re: Moving from Premier Option 1 (with FTTC) to Unlimited Fibre
19-12-2012 4:24 PM
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kullyrai
Re: Moving from Premier Option 1 (with FTTC) to Unlimited Fibre
01-01-2013 8:11 PM
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I completed the upgrade account wizard last Friday (28th Dec) to switch to unlimited fibre, am I correct in thinking that this will change on my next bill date?
I can see on my "view all products and services bought" page that I have a pending order for unlimited fibre, but the date of the order is 01/01/1970, which isn't very helpful.
Also, I didn't receive any email confirmation to tell me that the upgrade order completed, even if it would have been to tell me that the upgrade will happen at my next bill date. Was I meant to receive an email?
thanks
kullyrai
(Plusnet user ID is same as community user ID)
Re: Moving from Premier Option 1 (with FTTC) to Unlimited Fibre
01-01-2013 9:02 PM
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Re: Moving from Premier Option 1 (with FTTC) to Unlimited Fibre
01-01-2013 9:36 PM
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It will be showing in your "Closed tickets/Questions".
Quote from: kullyrai Also, I didn't receive any email confirmation to tell me that the upgrade order completed, even if it would have been to tell me that the upgrade will happen at my next bill date. Was I meant to receive an email?
Re: Moving from Premier Option 1 (with FTTC) to Unlimited Fibre
02-01-2013 9:48 AM
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Re: Moving from Premier Option 1 (with FTTC) to Unlimited Fibre
02-01-2013 3:25 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Moving from Premier Option 1 (with FTTC) to Unlimited Fibre
03-01-2013 10:53 AM
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Looks like what I actually signed up back in Dec 2002 was: Plusnet ADSL Home Self-Install (Monthly contract)
I don't remember specifically changing to Broadband Premier Option 1, though I do know I was part of the MaxDSL trials (up to 8Mb), perhaps I changed to Broadband Premier Option 1 around then (looking at the product set-up, it definitely seems to be the same as what I had with Home Self-install)
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