Moving from BT infinity to Plusnet fibre
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Moving from BT infinity to Plusnet fibre
26-10-2013 2:02 AM
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I'm already on FTTC broadband with BT infinity 76/20 package, when I switch over to Plusnet will an engineer still visit my home?
If so will the white modem be changed for a new one?
Will the DLM on my line be reset?
If anyone's changed from BT infinity to Plusnet Unlimited Fibre, have you seen much of a difference in service\speed\p2p downloads\gaming\ping etc..?
Cheers for any help
Re: Moving from BT infinity to Plusnet fibre
28-10-2013 11:28 AM
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Welcome to Plusnet and our community forums.
They'll be no need for an engineer to attend to install your services, you'll use the current modem you already have and you'll receive a router from us prior to to your switch over date.
We'll confirm your switch over date later today.
We don't throttle your speeds and we use a traffic management system which should help you get the best out of your connection - http://www.plus.net/support/broadband/speed_guide/traffic_management.shtml
Re: Moving from BT infinity to Plusnet fibre
01-11-2013 3:30 PM
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Re: Moving from BT infinity to Plusnet fibre
01-11-2013 4:22 PM
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It will take 5-7 working days to complete, you can view the ticket which I've updated here.
Re: Moving from BT infinity to Plusnet fibre
01-11-2013 4:38 PM
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Re: Moving from BT infinity to Plusnet fibre
01-11-2013 4:41 PM
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Unfortunately we didn't get any notifications advising that the order had cancelled, that's why we've raised a ticket through to our provisioning team - so we can keep an eye on it. As Chris says this should be done in 5-7 working days so should be in plenty of time before the 15th.
Re: Moving from BT infinity to Plusnet fibre
04-11-2013 6:46 PM
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dick:quote
Re: Moving from BT infinity to Plusnet fibre
05-11-2013 9:59 AM
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Re: Moving from BT infinity to Plusnet fibre
07-11-2013 6:41 PM
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Re: Moving from BT infinity to Plusnet fibre
12-11-2013 12:25 PM
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Re: Moving from BT infinity to Plusnet fibre
12-11-2013 4:52 PM
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I'm chasing this with our provisioning team now. Unfortunately it looks like this second order has also been cancelled, so we're looking at that for you and should have an update on your account very soon.
Regarding the ticket update, that was being put on hold until a couple of days before the order so it could be checked on again, it's standard practice for the ticket to be on hold for a short while during the order process.
Hope that helps explain.
Re: Moving from BT infinity to Plusnet fibre
13-11-2013 12:27 AM
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Re: Moving from BT infinity to Plusnet fibre
13-11-2013 1:11 AM
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Re: Moving from BT infinity to Plusnet fibre
13-11-2013 1:37 AM
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Re: Moving from BT infinity to Plusnet fibre
13-11-2013 8:37 AM
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Quote from: goldenadsl Because BT and Plusnet are the same supplier.
As are AAISP, Zen, Eclipse, EE, IDNet, Vispa, Post Office, even Sky (non-LLU), TalkTalk (non-LLU), Virgin Media (non-cable) etc., etc.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
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