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Moving House

Spirit
Newbie
Posts: 9
Registered: ‎22-08-2007

Moving House

I'm going to be moving house soon... I currently live at 27 and I'm moving to 75 (same street).
I was wondering who do I ask to move my telephone line and my boardband, and also how long this will take?
I have a BT line with Free-Online broadband...
Thank you
Spirit
(RoseK)
3 REPLIES 3
orbrey
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Moving House

You just need to go to your members centre and in the account details area click on the 'move my ADSL' tool (direct link here).
It should take about a fortnight provided there's already a BT line to your new premises that just needs activating.
Hope that helps,
Spirit
Newbie
Posts: 9
Registered: ‎22-08-2007

Re: Moving House

Thank you  Wink
Emma
Grafter
Posts: 138
Registered: ‎10-09-2007

Re: Moving House

You will need to arrange for the phone line to be moved by BT, and we move the broadband to the new house for you once the line is active.
As Orbrey say's do it through the member center and it will place the order for you on a specific date you request.
hope this helps
Emma