Moved property, actually on same development (farm). Sub contracted engineer comes out and tries to swap line, ends up with a number that nobody knows anything about! Up and down poles, eventually says he'll go down to box and jump number to line. Fine, phone on. NO BROADBAND. Hideous waiting times on phone, chat more worried about make of router, online questions in turmoil, sorry for mix up followed by order complete. Wasted 4 hours of life waiting on phone listening to music and a bloke that sounds like a Yorkshire Tea salesman. The broadband has not been connected! Oh, and yes I am in the test socket and I have tried several routers, could you make a note of this? This is not fit for purpose, more and more ads on TV yet no staff to answer the phone. Account ghutchings, is anybody out there???? I am in IT, even TalkTalk and BT answer the damn phone.
