Moving Home questions
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- Re: Moving Home questions
Moving Home questions
12-10-2009 3:54 PM
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Im about to move home this week (but stil dont know the exact day), and I wish to have broadband at my new home.
The new home is on a different exchange and I will be taking over the number assigned to the house presently.
I do not know if broadband is even active on the new number.
I am currently on a legacy product (BB PAYG).
My understanding is that as soon as I know the day I will be moving in, I can advise PN that I wish to move my broadband, but as I will be moving to another number there will be a charge of £38.85 (something like that anyway).
Will I also have to change product onto one which is active now rather than continue with my legacy one? Will I have to sign up for another 12month contract?
Is there any extra charge if the phone number I am transfering to is not already ADSL activated?
Any answers or help much appreciated
Regards,
Chris.
Re: Moving Home questions
12-10-2009 3:56 PM
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If you're happy staying with us for another year, we can defer the cost of the house move (£60 = £40 activation plus £20 cease).
It's actually easier if there is no ADSL on the phoneline, but please let us know as soon as the line is in your name and we can get things moving.
You won't have to change your product.
Re: Moving Home questions
12-10-2009 4:03 PM
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Im happy to pay up front rather than defer, no issues with that, I guessed there would be an activation fee, though it would suprise me if the family we are buying from didnt already have broadband, does this complicate matters? Can I pass someone the telephone number and them have a little check of the existing situation and outline what I need to do.
Currently poking the solicitor for an exact day this week as I need to get insurances and other items sorted
Re: Moving Home questions
12-10-2009 4:05 PM
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You could get them to migrate the service into Plusnet - but ideally we'd need the line ceased and place a new provide order as again, changing the name on the bill to yours, would probably cease the broadband service.
It's a bit confusing 😕
Re: Moving Home questions
12-10-2009 4:06 PM
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So - sounds like the order is:
1. once we know the funds have transfered is to phone BT and tell them to get the line in our name
2. tell plusnet our new number and ask them to transfer my broadband.
3. find something other than online gaming to keep me busy for a week or so. (shouldnt be too dificult given the moving and unpacking that will need doing )
Re: Moving Home questions
12-10-2009 4:58 PM
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Quote from: chesterfield I may have misunderstood "defer" does that mean that if I agree to stay on my existing product for a minimum 12 months, the costs of moving are swallowed up by PN and only levied to me if I cancel within the next 12 months?
No misunderstandings there. That's exactly what it means
Sounds like your plan of action is pretty good to me.
Re: Moving Home questions
12-10-2009 5:06 PM
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Re: Moving Home questions
16-10-2009 7:27 PM
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Ive also sorted it with PN over the phone on moving my broadband, all very painless and great service Look forward to having broadband moved in a week or so. Though Im sure Ill have plenty to keep me busy if its delayed by a short while
The service above is in stark contrast to Sky - who have officially THE worst customer service I have ever had the misfortune to try and use, ever. And in my job I speak to customer services for Npower, Eon, EDF, and even British Gas - who all shine like holy beacons of success when compared to the utter shower of S**t that Sky have the audacity to call "customer services".
Re: Moving Home questions
23-10-2009 7:54 AM
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Bt line activated yesterday, I updated the ticket to let PN know, only to find the already knew and had already started the bb activation process for me -brilliant!
Even better I plug my router in later that evening and it synchronises!
Now showing 8128 kb downstream at 7.7db, I know my router is stable until around 5db, so it looks like a massive jump up from my previous 3mb. I'm well chuffed
just got to wait for bt to do it's profiling I think as although my sync is near 8mb, the pn ip profile is set at 3000 and throughput is nearer 0.5mb. I guess a couple of days and the profile will start to shift?
Happy days and thanks to pn for great support. I can play my xbox online again. Just as soon as I remember which box I packed it in lol.
Re: Moving Home questions
23-10-2009 10:32 AM
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Glad to have you back in the broadband world again
Re: Moving Home questions
23-10-2009 10:55 AM
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Also I was advised by PN that the bt estimate for my line was 5mb, which was nice as I only had 3/3.5 at the last house. So I was looking forward to the extra speed - when I saw it was synchronising at 8128 It put a smile on my face throughout the unpacking of boxes.
Just looking forward to the point when BT release the BRAS from its present 2000 and I can see just how much faster the 8128 is than the 3800 I had before. SOmething tells me this may be an expensive payg month for me
Re: Moving Home questions
23-10-2009 11:06 AM
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Re: Moving Home questions
23-10-2009 11:15 AM
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Re: Moving Home questions
23-10-2009 6:23 PM
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Re: Moving Home questions
23-10-2009 10:52 PM
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Plus I dont know if I have it connected to the master socket. The cable comes across to the side of the houe from the pole, and then from a small grey box it splits off to various points on the house - kitchen, lounge, hall, bedroom and study.
Any ideas what this grey box is, and how I would identify the best socket to plug the router into? Is it just case of trial and error?
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