Moved within Winchester - still seem to have the same line profile
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Moved within Winchester - still seem to have t...
Moved within Winchester - still seem to have the same line profile
30-08-2012 10:28 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
So here are my router stats:
Link Information
Uptime: 1 day, 21:54:40
DSL Type: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 8,128
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 11.5 / 19.5
Line Attenuation (Up/Down) [dB]: 10.0 / 17.0
SN Margin (Up/Down) [dB]: 22.0 / 8.5
Vendor ID (Local/Remote): TMMB / ALCB
Loss of Framing (Local/Remote): 75 / 0
Loss of Signal (Local/Remote): 334 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 715 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 3 / 119
HEC Errors (Up/Down): 0 / 89
Here is the information from the member's centre page of Plusnet:
Estimated line speed:
Not recorded (service activated before we introduced estimates).
Current line speed:
21 Mb
And this is our actual line speed:
Still the same old 3 Mbit connection as always! Is there any more information you require to have a look at this?
Re: Moved within Winchester - still seem to have the same line profile
30-08-2012 10:38 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Moved within Winchester - still seem to have the same line profile
30-08-2012 10:46 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
1. Best Effort Test: -provides background information.
Download Speed
2.88 Mbps
0 Mbps 7.15 Mbps
Max Achievable Speed
Download speedachieved during the test was - 2.88 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 6.5 Mbps
My router is getting pretty old now. I must have received it around 4 years ago now. Can it even go up to 16 Mbit? It's a Thomson TG585 v7.
Re: Moved within Winchester - still seem to have the same line profile
30-08-2012 12:30 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Either phone in or wait for it to be picked up here
Re: Moved within Winchester - still seem to have the same line profile
30-08-2012 12:46 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I hope that one of the people from Plusnet can have a look at my account through the forum. They have always been really helpful in the past.
Re: Moved within Winchester - still seem to have the same line profile
30-08-2012 4:22 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've checked your account, you have an order is progress to regrade you to ADSL2+, this will complete on the 6th September. Once this is complete you will then see your speed increase.
Your router should work fine and there will be nothing you need to change internally.
Let me know if come the 6th September your still having any issues.
I think my colleague might of been referring to the training your line will go through, this will last for upto 10 days when regraded. This will help identify the ideal settings for you line to perform at it's peak.
Chris
Re: Moved within Winchester - still seem to have the same line profile
30-08-2012 4:28 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Many thanks for the prompt response!
Re: Moved within Winchester - still seem to have the same line profile
30-08-2012 4:29 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Can you plug the router into the test socket and report the stats again. If there is a significant increase in the noise margin it would be worth while investigating further
This explains it
Re: Moved within Winchester - still seem to have the same line profile
30-08-2012 5:26 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
just plugged it into the master test:
Link Information
Uptime: 0 days, 0:01:23
DSL Type: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 8,128
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 11.5 / 19.5
Line Attenuation (Up/Down) [dB]: 10.0 / 16.0
SN Margin (Up/Down) [dB]: 24.0 / 9.0
Vendor ID (Local/Remote): TMMB / ALCB
Loss of Framing (Local/Remote): 86 / 0
Loss of Signal (Local/Remote): 335 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 726 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 0 / 0
HEC Errors (Up/Down): 0 / 0
And again in the 'normal' socket:
Much faster already!
Re: Moved within Winchester - still seem to have the same line profile
30-08-2012 5:32 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Moved within Winchester - still seem to have the same line profile
03-09-2012 11:42 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Moved within Winchester - still seem to have the same line profile
06-09-2012 8:41 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Link Information
Uptime: 0 days, 0:01:21
DSL Type: G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 15,900
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 11.5 / 21.0
Line Attenuation (Up/Down) [dB]: 8.0 / 17.5
SN Margin (Up/Down) [dB]: 27.0 / 6.5
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 1 / 0
CRC Errors (Up/Down): 1 / 1
HEC Errors (Up/Down): 177 / 1
However my speed seems to have dropped the last couple of days to around 5.5 Mbit.
Speedtester results:
Still a bit slow isn't it?
Re: Moved within Winchester - still seem to have the same line profile
06-09-2012 8:51 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Don't be tempted to reboot the router - it won't help and could actually make things worse.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Moved within Winchester - still seem to have the same line profile
06-09-2012 9:00 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Estimated line speed:
Not recorded (service activated before we introduced estimates).
Current line speed:
5.5 Mb
I rebooted the router as the stats in the router were not reporting the 15,900, but still the 8,000 or whatever on the downspeed. After the reboot that went up.
Re: Moved within Winchester - still seem to have the same line profile
06-09-2012 10:18 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Moved within Winchester - still seem to have t...