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Moved house but speed is far lower than sync.

kirkthorpe
Newbie
Posts: 7
Registered: ‎01-08-2014

Moved house but speed is far lower than sync.

I moved my broadband and phone on Monday to another house, and while it's currently syncing at 16775 the throughput is as bad as it used to be at the old house. Maximum download speed from any source (HTTP or NNTP) is around 175KB/s. Could I be stuck on a low speed profile somehow? The line has not disconnected overnight, so I don't think DLM is running.
MODEM STATS
Link Information
Uptime: 2 days, 0:09:16
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 443 / 16,775
Data Transferred (Sent/Received) [GB/GB]: 1.22 / 14.89
Output Power (Up/Down) [dBm]: 12.3 / 0.0
Line Attenuation (Up/Down) [dB]: 11.8 / 29.5
SN Margin (Up/Down) [dB]: 32.1 / 5.8
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 1,578 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 0 / 9,516
HEC Errors (Up/Down): 0 / 69,961

BT TEST:
1. Best Effort Test:  -provides background information.
Download  Speed
1.25 Mbps

0 Mbps 21 Mbps
Max Achievable Speed
Download speedachieved during the test was - 1.25 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 14.8 Mbps
2. Upstream Test:  -provides background information.
Upload Speed
0.32 Mbps

0 Mbps 0.45 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.32Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.45 Mbps
4 REPLIES
Moderator
Moderator
Posts: 19,037
Thanks: 2,087
Fixes: 311
Registered: ‎11-01-2008

Re: Moved house but speed is far lower than sync.

what does this say https://portal.plus.net/my.html?action=data_transfer_speed ?

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

kirkthorpe
Newbie
Posts: 7
Registered: ‎01-08-2014

Re: Moved house but speed is far lower than sync.

Estimated line speed:
There's no speed estimate currently held on your account.
Current line speed:
1.6 Mb
kirkthorpe
Newbie
Posts: 7
Registered: ‎01-08-2014

Re: Moved house but speed is far lower than sync.

Spoke to support on the phone this evening, turns out we were artificially limited to 1.6. The tech lifted this and one reboot later I have a 15Mb connection Smiley
Although, the current line speed page now says it should be 21Mb. Does that seem attainable with my stats?
Community Veteran
Posts: 26,739
Thanks: 953
Fixes: 10
Registered: ‎10-04-2007

Re: Moved house but speed is far lower than sync.

That's the default value until proper reports come through from BT. It should be the same as your IP Profile (slightly rounded down).
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)