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Moved house - a few questions

bartstope
Grafter
Posts: 65
Registered: ‎14-08-2007

Moved house - a few questions

Hey everyone,
I've recently moved house and I'm noticing my upload speed is pretty slow, my broadband was only activated today, so can i assume there will be a period of line training?
at the moment, my upload speed is 380 kbps from about 800-900kbps from where i used to live. my download speed is 4862kbps which i'm happy with.
So, will it get any better or is this as good as it gets?
8 REPLIES
Superuser
Superuser
Posts: 12,733
Thanks: 3,988
Fixes: 26
Registered: ‎22-08-2007

Re: Moved house - a few questions

Depends!
Depends on your line length / quality.
It would be helpful if you can post your router stats here please.
bartstope
Grafter
Posts: 65
Registered: ‎14-08-2007

Re: Moved house - a few questions

Hello townman,
Is this the info you need?
ADSL Link Downstream Upstream
Connection Speed 7779 kbps 443 kbps
Line Attenuation 47.0 db 23.3 db
Noise Margin 4.3 db 23.5 db
Community Veteran
Posts: 1,617
Thanks: 22
Registered: ‎29-06-2010

Re: Moved house - a few questions

You're on a capped upstream connection - if you hang on till the morning, the DCT will get it uncapped for you.
Superuser
Superuser
Posts: 12,733
Thanks: 3,988
Fixes: 26
Registered: ‎22-08-2007

Re: Moved house - a few questions

Quote from: bartstope
my download speed is 4862kbps which i'm happy with.

Is this a data transfer speed result?  It is markedly different from your synch speed.  Your PN profile might need adjusting.  You should check your BT line profile (found on the BT broadband speed test diagnostic) against the line speed reported in he PN portal.
bartstope
Grafter
Posts: 65
Registered: ‎14-08-2007

Re: Moved house - a few questions

Thank you everyone, the BT speedtester won't recognise my details, but apparently my line can support 6.5mbps, so that would pretty much tie in with my sync speed. I can't find what my PN profile is in my account settings, but when i moved house it told me that i could expect speeds of 4mbps, so i think the theory of a capped line is the right one. what do i need to do to get it lifted?
Community Veteran
Posts: 19,101
Thanks: 443
Fixes: 21
Registered: ‎31-08-2007

Re: Moved house - a few questions

Your Current Line speed (Login required)  Wink
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Moved house - a few questions

Hi bartstope,
I've changed your speed profile to match your sync speeds(6.5Mb/s). I've also placed a modify order to uncap your upload speed which will complete tomorrow.
Chris
bartstope
Grafter
Posts: 65
Registered: ‎14-08-2007

Re: Moved house - a few questions

Just like to say thank you everyone that helped me out - and thanks Chris, what great service - my broadband is super speedy now!
Thanks again.