Moved house - a few questions
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Moved house - a few questions
20-05-2013 10:07 PM
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I've recently moved house and I'm noticing my upload speed is pretty slow, my broadband was only activated today, so can i assume there will be a period of line training?
at the moment, my upload speed is 380 kbps from about 800-900kbps from where i used to live. my download speed is 4862kbps which i'm happy with.
So, will it get any better or is this as good as it gets?
Re: Moved house - a few questions
20-05-2013 10:09 PM
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Depends on your line length / quality.
It would be helpful if you can post your router stats here please.
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Re: Moved house - a few questions
20-05-2013 10:15 PM
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Is this the info you need?
ADSL Link Downstream Upstream
Connection Speed 7779 kbps 443 kbps
Line Attenuation 47.0 db 23.3 db
Noise Margin 4.3 db 23.5 db
Re: Moved house - a few questions
21-05-2013 12:10 AM
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Re: Moved house - a few questions
21-05-2013 1:17 AM
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Quote from: bartstope my download speed is 4862kbps which i'm happy with.
Is this a data transfer speed result? It is markedly different from your synch speed. Your PN profile might need adjusting. You should check your BT line profile (found on the BT broadband speed test diagnostic) against the line speed reported in he PN portal.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Moved house - a few questions
21-05-2013 8:17 AM
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Re: Moved house - a few questions
21-05-2013 8:29 AM
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Re: Moved house - a few questions
21-05-2013 11:26 AM
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I've changed your speed profile to match your sync speeds(6.5Mb/s). I've also placed a modify order to uncap your upload speed which will complete tomorrow.
Chris
Re: Moved house - a few questions
22-05-2013 7:30 PM
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Thanks again.
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