Edit:
My default gateway shows 172.16.11.132
simillar to
https://community.plus.net/t5/Broadband/Technicolor-TG582n-Connectivity-to-Gateway-172-16-12-152-fai...
Do you think it could be the same issue?
Got my new connection "sorted" today due to some routing issue in the building.
However some websites do not load at all including plus.net, e.g. wikipedia bbc.co.uk
Pinging the websites works fine, as well as tracert.
What have been tried:
Factory restore
Change the dns
Unpower the router/modem
Login out and login the connection
Not sure what else to do!?
Some diagnostics:
ipoe_0_0_35 Diagnostics
| Test xDSL Synchronization: |
PASS |
Help |
| Test ATM OAM F5 segment ping: |
FAIL |
Help |
| Test ATM OAM F5 end-to-end ping: |
FAIL |
Help |
Test the connection to your Internet service provider
| Ping default gateway: |
FAIL |
Help |
| Ping primary Domain Name Server: |
PASS |
Help |
pppoa_0_0_38 Diagnostics
Test the connection to your DSL service provider
| Test ADSL Synchronization: |
PASS |
Help |
| Test ATM OAM F5 segment ping: |
FAIL |
Help |
| Test ATM OAM F5 end-to-end ping: |
FAIL |
Help |
Test the connection to your Internet service provider
| Test PPP server session: |
PASS |
Help |
| Test authentication with ISP: |
PASS |
Help |
| Test the assigned IP address: |
PASS |
Help |
| Ping default gateway: |
FAIL |
Help |
| Ping primary Domain Name Server: |
PASS |
Help |
Statistics -- xDSL
| |
| Mode: |
ADSL_2plus |
|
|
| Traffic Type: |
ATM |
|
|
| Status: |
Up |
|
|
| Link Power State: |
L0 |
|
|
| |
| |
Downstream |
Upstream |
|
|
| Line Coding(Trellis): |
On |
On |
|
|
| SNR Margin (1 dB): |
6.1 |
5.5 |
|
|
| Attenuation (1 dB): |
48.0 |
27.0 |
|
|
| Output Power (1 dBm): |
0.0 |
12.8 |
|
|
| Attainable Rate (Kbps): |
4916 |
1100 |
|
|
| |
| |
Path 0 |
|
Path 1 |
|
| |
Downstream |
Upstream |
Downstream |
Upstream |
| Rate (Kbps): |
4899 |
1095 |
0 |
0 |
| |
| MSGc (# of bytes in overhead channel message): |
59 |
12 |
0 |
0 |
| B (# of bytes in Mux Data Frame): |
153 |
33 |
0 |
0 |
| M (# of Mux Data Frames in FEC Data Frame): |
1 |
1 |
0 |
0 |
| T (Mux Data Frames over sync bytes): |
1 |
4 |
0 |
0 |
| R (# of check bytes in FEC Data Frame): |
0 |
0 |
0 |
0 |
| S (ratio of FEC over PMD Data Frame length): |
0.9991 |
0.9855 |
0.0 |
0.0 |
| L (# of bits in PMD Data Frame): |
1233 |
276 |
0 |
0 |
| D (interleaver depth): |
1 |
1 |
0 |
0 |
| Delay (msec): |
0 |
0 |
0.0 |
0.0 |
| INP (DMT symbol): |
0.00 |
0.00 |
0.0 |
0.0 |
| |
| Super Frames: |
0 |
0 |
0 |
0 |
| Super Frame Errors: |
358 |
0 |
0 |
0 |
| RS Words: |
0 |
3242585 |
0 |
0 |
| RS Correctable Errors: |
0 |
0 |
0 |
0 |
| RS Uncorrectable Errors: |
0 |
0 |
0 |
0 |
| |
| HEC Errors: |
176 |
0 |
0 |
0 |
| OCD Errors: |
0 |
0 |
0 |
0 |
| LCD Errors: |
0 |
0 |
0 |
0 |
| Total Cells: |
9227787 |
2047673 |
0 |
0 |
| Data Cells: |
115128 |
32477 |
0 |
0 |
| Bit Errors: |
0 |
0 |
0 |
0 |
| |
| Total ES: |
234 |
0 |
|
|
| Total SES: |
0 |
0 |
|
|
| Total UAS: |
53 |
53 |
|
|
Interface Statistics
| Port Number |
In Octets |
Out Octets |
In Packets |
Out Packets |
In OAM Cells |
Out OAM Cells |
In ASM Cells |
Out ASM Cells |
In Packet Errors |
In Cell Errors |
| 1 |
6142912 |
1739036 |
9114 |
8503 |
0 |
14 |
0 |
0 |
9 |
0 |
| Your Plusnet adviser may ask you for the following information: |
| 1 - Product name: |
Plusnet Router |
| 2 - Serial number: |
N7150231B004550 |
| 3 - Firmware version: |
7.273.1_F2704N_Plusnet |
| 4 - Board version: |
F@ST2704N |
| 5 - Mode |
ADSL |
| 6 - Uptime: |
0 days 00:03:22 |
| 7 - Data rate: |
1095/4899 |
| 8 - Maximum data rate: |
1100/4880 |
| 9 - Noise margin: |
5.2/5.9 |
| 10 - Line attenuation: |
27.0/48.0 |
| 12 - Data sent/received: |
415.1K/1.1M |
| 25 - Firewall: |
Default |
| 26 - MAC Address: |
44:e9:dd:9f:75:f9 |
| 27 - Software variant |
Version 1.0 |
| 28 - Boot loader: |
7.273.1 |
