Moved home, broadband still not activated
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Moved home, broadband still not activated
06-10-2018 6:41 PM
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Tried all troubleshooting, phoned and was told to phone back, i refuse to hold on the phone for another hour.
Help please
Re: Moved home, broadband still not activated
07-10-2018 6:34 PM
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Sorry to hear this.
Upon checking your account we've only placed your phone order and not your broadband order.
I've placed this for you now and we'll confirm the date as soon as possible
Re: Moved home, broadband still not activated
09-10-2018 12:08 PM
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Next time I get through on the phone will be to cancel the contract. Contacting Plusnet used to be simple, it's nigh on impossible now
Re: Moved home, broadband still not activated
09-10-2018 5:21 PM
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Sorry for the long wait times to contact us currently and for the delay in confirming when your broadband is due to go live.
I can see we've confirmed that to you this morning to be the 15th. Unfortunately this would be based on engineer availability.
Feel free to let us know over here if you need any further assistance.
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