Moved from talktalk to plus.net connection problem.
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Moved from talktalk to plus.net connection problem.
07-12-2014 6:47 PM
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This is my line stats with plus.net -----------------------------
System uptime: 27:45:04
Modem ADSL (Sync) uptime: 27:44:19
Interleaving: Off
ADSL mode: ADSL2+
ADSL settings: PVC:0/38
ADSL line speed (kbps): up 1051 down 4602
Line attentuation (dB): up 32.1 down 56.0
SN margin (dB): up 5.8 down 3.3
Total errors seconds: 3383
This was my stats with talktalk ---------------------------
Modem DSL(Sync) uptime 47:49:50
ADSL Mode G.DMT
Interleaving Off
DSL Line Speed
up 800 kbps
down 4352 kbps
Line Attenuation
up 31.5
down 57.5
SN Margin
up 12.0
down 12.5
Total Errors Seconds 3620
Re: Moved from talktalk to plus.net connection problem.
08-12-2014 1:29 PM
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Your line is dropping quite a bit, particularly in the evenings, the SNR is fluctuating quite a bit as are the speeds. I see you've opened a fault ticket and we've got an engineer booked to try to stablise the line.
Re: Moved from talktalk to plus.net connection problem.
09-12-2014 8:30 AM
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I am waiting for the enginer to come. I asked yesterday to have interleaving kept off always as i game a lot and i cant play with it on... Could you please make sure that it is kept off for me? I dont mind the disconnections so much but what i do mind is the packet loss and interleaving being turned on. I must of disconnected about 2 hours ago.. Hopefuly the enginer finds the problem and fixes it as im sure it must be at the exchange or something wrong with BT's equipment as with talktalk it was all good.
System uptime: 18:49:23
Modem ADSL (Sync) uptime: 2:17:44
Interleaving: On
ADSL mode: ADSL2+
ADSL settings: PVC:0/38
ADSL line speed (kbps): up 864 down 5347
Line attentuation (dB): up 33.5 down 56.0
SN margin (dB): up 9.4 down 2.6
Total errors seconds: 446
Re: Moved from talktalk to plus.net connection problem.
09-12-2014 9:50 AM
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I've placed a order to turn interleaving off permanently on your line. This will complete tomorrow for you.
Fingers crossed the engineer gets the issue sorted for you.
If you have any further issues let us know
Re: Moved from talktalk to plus.net connection problem.
09-12-2014 10:22 AM
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The enginer said there was no problems with my line or equipment in the flat so he done something at the green box at the end of the road and said he put me on a shorter line because when i switched over from talktalk to plus.net they might of put me on a longer line and he said i might get disconnects for the next 10 days as its a new line and it needs to stabilize. Hopefuly it is fixed but the main thing i would like to know will there be a charge for him doing that work or coming out?
Thank you
Darren
System uptime: 0:46:42
Modem ADSL (Sync) uptime: 0:08:32
Interleaving: On
ADSL mode: ADSL2+
ADSL settings: PVC:0/38
ADSL line speed (kbps): up 864 down 6222
Line attentuation (dB): up 30.3 down 53.0
SN margin (dB): up 11.7 down 4.0
Total errors seconds: 6
Dick:quote
Re: Moved from talktalk to plus.net connection problem.
09-12-2014 11:29 AM
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Re: Moved from talktalk to plus.net connection problem.
16-12-2014 7:15 PM
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Re: Moved from talktalk to plus.net connection problem.
17-12-2014 9:32 AM
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Our faults team are still investigating this for you and they'll be in touch as soon as possible.
With regards to releasing you from your contract what would be down to our Faults team to decide however we do need time to investigate first.
Re: Moved from talktalk to plus.net connection problem.
19-12-2014 3:59 PM
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Re: Moved from talktalk to plus.net connection problem.
27-12-2014 11:29 PM
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Just to let you know, I am also in the same boat having moved from TalkTalk to PlusNet. In my case the download speeds went down by about 1/2. I suspect the exchange end doesn't cope as well with the PlusNet as it did with TalkTalk, at least in my case. May be in yours.
Good luck
Dave.
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