Moved from Sky - new Plusnet broadband recently setup is rubbish (NOW SOLVED)
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: MOVED FROM SKY - NEW PLUSNET BROADBAND RECENTL...
Moved from Sky - new Plusnet broadband recently setup is rubbish (NOW SOLVED)
04-09-2014 1:11 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I was getting 8MB/s download speed according to Speedtest with my Sky broadband, and 1080p videos on YouTube would stream seemlessly, with minimal waiting around for it to load and no skips or pauses in a video. This is just one example. Now my new Plusnet is struggling with everything, it can barely handle a video on YouTube at say 480p! This is rubbish. My download and upload speeds are a lot lower than I was getting with Sky Broadband, yet I went with Plusnet's equivalent package. What's the issue?
For the sake of the money I am saving compared to my Sky Broadband package it isn't worth it considering how bad this Plusnet is.
[Moderator's note by Jim (Oldjim) All caps in Title changed as per this Forum Rule ]
Re: MOVED FROM SKY - NEW PLUSNET BROADBAND RECENTLY SETUP IS RUBBISH
04-09-2014 1:13 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
1) post your router connection stats.
2) Run the BTw Performance test http://speedtest.btwholesale.com/ (ignore the red preamble except make sure no other programs are using the Internet) and at the end of the first run, click the Further Diagnostics button, enter just your Phone number and Run the Further Diagnostics Test. post the results
3) Check your Current Line speed https://portal.plus.net/my.html?action=data_transfer_speed (Login required) and post the results.
do these tests whilst connected via ethernet and NOT wifi.
Re: MOVED FROM SKY - NEW PLUSNET BROADBAND RECENTLY SETUP IS RUBBISH
04-09-2014 1:19 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
How on earth can I can connect via ethernet, literally impossible for me as the router is in the other room? This service is a joke
jim:quote
Re: Moved from Sky - new Plusnet broadband recently setup is rubbish
04-09-2014 1:21 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Moved from Sky - new Plusnet broadband recently setup is rubbish
04-09-2014 1:27 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Uptime: 0 days, 2:38:09
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 888 / 18,906
Data Transferred (Sent/Received) [MB/MB]: 13.08 / 83.83
Output Power (Up/Down) [dBm]: 11.7 / 0.0
Line Attenuation (Up/Down) [dB]: 10.3 / 23.0
SN Margin (Up/Down) [dB]: 16.8 / 6.1
Re: Moved from Sky - new Plusnet broadband recently setup is rubbish
04-09-2014 1:27 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
now we need the other 2 pieces of information that was asked for.
Re: Moved from Sky - new Plusnet broadband recently setup is rubbish
04-09-2014 1:29 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Moved from Sky - new Plusnet broadband recently setup is rubbish
04-09-2014 1:30 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The current line speed here https://portal.plus.net/my.html?action=data_transfer_speed or the wireless reception
Can you advise the first and provide a BT speed test result using wireless http://speedtest.btwholesale.com/
Re: Moved from Sky - new Plusnet broadband recently setup is rubbish
04-09-2014 1:34 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Download speed (Mbps): 2.10
Upload speed (Mbps): 0.70
Ping latency (ms): 46.13
You can see why this is disappointing for me - it was four times that with Sky
Re: Moved from Sky - new Plusnet broadband recently setup is rubbish
04-09-2014 1:39 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Can you provide the other piece of information we are requesting
Re: Moved from Sky - new Plusnet broadband recently setup is rubbish
04-09-2014 1:43 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Phone exchange:
W*********
Estimated line speed:
14Mb (This may vary between 8Mb and 18.5Mb) - Checked on 2014-08-25 00:46:02
Current line speed:
21 Mb
Re: Moved from Sky - new Plusnet broadband recently setup is rubbish
04-09-2014 1:49 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Would it be correct to assume that you are using the Plusnet supplied router
Re: Moved from Sky - new Plusnet broadband recently setup is rubbish
04-09-2014 1:50 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Moved from Sky - new Plusnet broadband recently setup is rubbish
04-09-2014 2:03 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Moved from Sky - new Plusnet broadband recently setup is rubbish
04-09-2014 2:06 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
However for inSSIDer free version download from http://www.techspot.com/downloads/5936-inssider.html
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: MOVED FROM SKY - NEW PLUSNET BROADBAND RECENTL...