Move ADSL Line to new VP
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Re: Move ADSL Line to new VP
12-04-2015 9:10 PM
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Quote from: Matthew Unfortunately it looks like the tie pairs they've tried to move you onto are faulty.
Matthew,
That is a VERY interesting statement - does this imply that a SVLAN / VP change is achieved 'via' a TPM?
That rather implies a change of DSLAM / Line card too then? Very much a physical rather than a logical change?
Kevin
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Re: Move ADSL Line to new VP
15-04-2015 8:17 AM
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This is now getting beyond annoying. It is now coming up for a week (in about 90 mins time) that I've had no service on my second line so can someone please give me a date as to when this will get resolved. I have two lines for a reason and working with only one is causing me issues.
Re: Move ADSL Line to new VP
15-04-2015 10:30 AM
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I'm really sorry about this, I've just spoken to Wholesale and they've advised that there's been a delay with the new order, which they are currently chasing. They've advised that we should have an update by the end of the day, so I'll continue to monitor for you. I've also requested they expedite the order due to the problems we've experienced so far, so I'll keep you updated.
Re: Move ADSL Line to new VP
15-04-2015 10:44 AM
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Thanks for the reply, I just hope that the update provides a date for a fix as this is really impacting on my work.
Re: Move ADSL Line to new VP
15-04-2015 5:23 PM
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The VP move is being completed with a 'cease and reprovide' - ceasing your services on the current routing and reproviding them on new routing. The issue is that the cease order has been delayed by a system error. The people I've been speaking to have been working on it today and have advised that the cease is now progressing correctly and they're hoping it will complete at some point this evening. As soon as they have confirmation of the cease order completing, they are going to place the reprovide and then expedite that order. With an expedite, the new provide should complete within 24 hours, so I'm hoping that we'll have you back online by Friday at the latest.
I'll continue to monitor tomorrow and will chase with them where necessary. Thanks again for your patience and apologies for all the problems.
Andy
Re: Move ADSL Line to new VP
15-04-2015 5:33 PM
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Re: Move ADSL Line to new VP
16-04-2015 4:30 PM
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Re: Move ADSL Line to new VP
16-04-2015 4:45 PM
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Thanks for your (and others) efforts, we'll see what tomorrow brings I guess.
Re: Move ADSL Line to new VP
18-04-2015 7:43 AM
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Normally the service I get from PN is brilliant, but this is issue is causing me serious inconvenience due to the amount of broad band use demanded here, and to be blunt I don't want to hear all of the 'we're at the mercy of BTW' I simply want a fix on the line. Someone a PN must have a sharp stick, I think it is time they made use of it.
Re: Move ADSL Line to new VP
20-04-2015 4:13 PM
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Really sorry you didn't receive the call back, I've asked the faults team to get this picked up straight away for you
Re: Move ADSL Line to new VP
20-04-2015 4:24 PM
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Thanks. This has been ongoing since the 25th of May, what are the odds of getting it fixed within the month?
Re: Move ADSL Line to new VP
20-04-2015 7:18 PM
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Re: Move ADSL Line to new VP
21-04-2015 9:38 AM
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Re: Move ADSL Line to new VP
21-04-2015 9:41 AM
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Re: Move ADSL Line to new VP
21-04-2015 10:02 AM
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