Most reasonable explanation for my speed issue

[#1]

Hi all,

Just wondering you all think the most likely explanation would be for my speed to be sitting at around 23 Mbps, when it should be around 50 down 10 up - im not sure exactly how long its been like this for, I dont think its been too long... maybe a week ?

Over the last couple of days Ive run speed tests at various time of the day (morning, afternoon, night) via btwholesale speedchecker (both hard wired and wifi with device connected to 2.4gh) and the download speed is consistent each time - 17 ping, 23 down, 17 up (upload speed fluctuates slightly). It wont run the additional diagnostic though as it states that an error occured while trying to retrieve additinal details.

My devices arent dropping connection as far as I can tell - except an xbox upstairs but im certain its just the device as its connected via powerline adapter via ethernet at both ends and I switch the cable from the xbox to my work desktop as needed and my work desktop has no connection issues. I rarely notice any issues with the router itself either, once a month if that the light turns orange but back to blue within minutes.

Hub one lists my data rate at 18446 / 24968

Even my account shows an estimated download speed of 20-22 for the package im on (unlimited fibre extra) where as it should be around 50.

Tried resetting, hard resetting the router, dis/reconnecting cables - no difference.

Router is plugged directly into the prefiltered faceplate of the BT master socket.

As far as Im aware, PN doesnt have any sort of fair usage policy in effect so Im assuming that my speed isnt being capped due to high usage (I game a lot which involves huge amounts of data being downloaded due the nature of online gaming, downloading games/updates).

Ive texted the diagnostic bot for both phone and broadband but no fault was found either time.

Any help/opinions would be appreciated. If you need any screenshots/additonal info, let me know.

Thanks in advance.

Moderator's note:
Post released from the automatic Spam Filter.

[#2]

For Community members to be able to help, information from these sites, as screenshots, posted as pictures within the topic, not as attachments:-

BT Broadband Availability Checker (obscuring your phone number), where a landline phone is no longer supplied or known use the address version BT Broadband Address Availability (obscuring your address)

BTW Performance Tester - Over a wired (Ethernet) connection if at all possible, please report the 'ADDITIONAL DIAGNOSTICS'. This test is recommended to be performed with only one device connected.

Sight of the broadband connection status from your Hub (with the 'Username' obscured) would also be of help.

For the Hub One -

Navigate from the Home Screen to Troubleshooting > Helpdesk

For the Hub Two -

Navigate from the Home Screen to Advanced Settings > Technical Log > Information

Where the phone line is still active, it may also be a good idea to report the results of a Quiet Line Test - dial 17070 option 2 from a (preferably corded) phone. After the confirmation of your phone number, there should be total silence apart from the regular 'Quiet Line Test' announcement. Any other noise - report a PHONE fault first.

If you are unsure about any of the above, please just ask - I am happy to help.

[#3 · Accepted solution]

Apologies for the delayed response, as the issue hasnt been a high priority over general life.. stuff. But the issue has mysteriously resolved itself and everything seems to be fine now.

Tbh I have never got to the bottom of why this happens but it seems to happen every so often.

Couldnt exactly say how much time passes before each instance, 8 months ?

But either way, its sorted for now and as I have typed out this post Ive just downloaded a 5gb update in the baclground so, all is well.