Most engineers ever involved? DSL speed issues progressed to line disconnection - Still not solved!
Indeed there might be, but that does not mean that BT will take it on board with any urgency. It is really good that BT do not run the fire service, for if you had a fire, they'd quibble over if you really needed a fire engine to attend.
It is total madness, BT tell their customers (CPs and ISPs) if they will "entertain" an issue of their creation being escalated. If they say "No" then NOTHING with the CPs or ISPs power is going to change that position.
However the end user writing direct to the CEOs of BT and BTOR does make a difference ... for out of fear of reputational damage to BT additional (otherwise closed) escalation channels might be opened up. Yes I know the contract is with Plusnet and it is up to then to fix, but believe me if BT say "No" there is darned all to be done ... until the user takes matters into their own hands.
That said I have experienced DSO escalation (the highest possible) still fail to do the right thing in a timely manner. Just hope that to replace that 50 pair cable there is no need for tree cutting on joint service (electric) 'telegraph' poles. 
@Dibblah wrote:
"Unfortunately our suppliers have rejected the escalation, so I've re-raised the escalation." - how in a sane and sensible world can this happen?
It's not being escalated for fun, there's still an issue!
Thanks again for your persistence!
No problems, they've accepted the second escalation I've raised.
I'm not sure why the first one was rejected to be honest when it absolutely fit the criteria.
If you can reply to the ticket with your availability for another visit I'll get it booked in tomorrow.
I've requested our suppliers to escalate this with the local operations manager so I do hope that the engineer tomorrow identifies the cause of the problem and either fixes it or arranges for it to be fixed.
I'll follow up when I'm back in the office tomorrow.
Our suppliers have advised us to progress the fault we need to arrange another engineer visit.
However I can see that your connection seems to be holding steady recently:
How are things your side?
No problems Allan.
Tests are coming back OK now with your connection very stable:
I think at this point another engineer visit will likely not find a problem.
I've reset your line to remove the banding which was applied as a result of the drops.
Can you check your speeds after about an hour and let us know how your connection is?
You’ve probably already seen the messages, but I’ve booked another engineer visit in for you tomorrow morning as your connection doesn’t look too good at all since I removed the banding.
Hi Allan.
Unfortunately the engineer sent the fault report back to us as "right when tested" which basically means no fault found and there's no indication on their notes that they've found a potential problem.
Hopefully the engineer has arranged in the background what they've told you.
In the meantime, our suppliers are going to submit a tie pair modification order which is basically like a lift and shift, moving your circuit to a different port at the exchange.
I'll update you when I know when this'll take place.
I'm afraid we can't ask an engineer to take ownership, and we aren't allowed to call them directly.
If you have their number it might be worth calling them yourself? Assuming you haven't tried already that is.
I progressed the escalation to team leader level yesterday and they responded advising they would like to try the tie pair modification and wanted confirmation to go ahead. I provided confirmation this morning, it should be started shortly.
If things don't get resolved at this level, we can then escalate it to team manager level. Whilst we need to provide each level a chance to fix the problem, at this point I'm more than happy to escalate it at the first opportunity we have.