More speed issues..

[#1]

So as the title states I am yet AGAIN having speed issues. This has been a complete joke since my exchange was 'upgraded' yeah, it tells me im getting an extra 4mbps but that is infact in exchange for terrible reliability.. I think i've had different speed problems every day since it's been properly upgraded. And the problem i had last week still isnt fixed i;ve just been using an inconvenient work around just to get it working.
So whats the problem with my net now?...
Download speedachieved during the test was - 644 Kbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 10.38 Mbps
Upload speed achieved during the test was - 959Kbps
Additional Information:
Upstream Rate IP profile on your line is - 832 Kbps
meant to be paying extra money for a 'gaurenteed' low ping while gaming, That's not what i'm getting. Fix this please.

[#2]

Hi lewshann,
Have you tried rebooting at all? Our network is not completely balanced at the moment so that could be it. If it continues after the reboot I would suggest raising a fault to get it investigated further.
Jojo