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More slowdown woes - help please!

prodda
Dabbler
Posts: 11
Registered: ‎19-05-2011

More slowdown woes - help please!

A week or so ago I had a problem with my download speed so ran a BT speedtest (below) and then raised a ticket. The result was the PN ran some diagnostics and identified a BT line problem.  A BT engineer fixed the fault in a junction box at the end of my road this morning and speeds immediately returned to approx 8mb, which is what I normally experience and is shown as my estimated line speed.
Download speed  - 1300 Kbps
Acceptable range of speeds is 4000-21000 Kbps.
DSL Connection Rate: 10422 Kbps (DOWN-STREAM), 443 Kbps (UP-STREAM)
IP Profile for your line is - 9194 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 22.78:22.45:54.8 (SBE:NBETongueBE)
I ran another speedtest tonight with the following results:
Download speed - 1524 Kbps
Acceptable range of speeds is 4000-21000 Kbps.
DSL Connection Rate: 18507 Kbps(DOWN-STREAM), 443 Kbps(UP-STREAM)
IP Profile for your line is - 16328 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 25.45:25.79:48.78 (SBE:NBETongueBE)
The download speed has reduced to almost what it was before and I also notice that the DSL connection rate and IP profile have increased considerably.  I can’t pretend to understand much about this but do these stats look correct?  Is this still a BT problem – any help would be much appreciated
6 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: More slowdown woes - help please!

What does this give for Current Line Speed https://portal.plus.net/my.html?action=data_transfer_speed
prodda
Dabbler
Posts: 11
Registered: ‎19-05-2011

Re: More slowdown woes - help please!

Estimated line speed 8mb - current line speed 2.5mb
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: More slowdown woes - help please!

That is the answer - I would phone Plusnet explaining that their copy of the IP profile needs fixing (that is what the "Current Line Speed" is supposed to match)
prodda
Dabbler
Posts: 11
Registered: ‎19-05-2011

Re: More slowdown woes - help please!

Thanks Jim - much appreciated
jojopillo
Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: More slowdown woes - help please!

HI prodda,
I've changed the profile at our end to 17000 to allow for your profile of 16328. You should see the change shortly.
Jojo Smiley
prodda
Dabbler
Posts: 11
Registered: ‎19-05-2011

Re: More slowdown woes - help please!

Thanks Jojo - it's 'flying' already
Cheers
Phil