More Disconnection Problems
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More Disconnection Problems
18-03-2016 4:22 PM
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Before you start going into the usual routine, I can confirm my modem/router is connected direct to the incoming line through a Clarity adapter face plate for the NTE5 master socket, and there is no noise apparent on the phone line. I could also post a copy of the log file, but at the moment it is a .txt file and quite large.
Any thoughts gratefully received.
Re: More Disconnection Problems
21-03-2016 10:08 AM
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Re: More Disconnection Problems
21-03-2016 10:22 AM
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Of interest is the variation of download speeds in the village - people closer to the exchange on 'my' telephone line get 0.5 to 1.5mbps, whilst others further away are getting up to 10 - and we're all on the same ADSL type connections!
Re: More Disconnection Problems
09-04-2016 10:57 AM
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Unfortunately the drop outs have come back with a vengeance, together with a very noisy, but unfortunately intermittent , telephone line. Question now is whether I should continue with my original ticket or start a new one? When I said it was starting again earlier it was sort of shrugged off, but by Thursday it was almost unworkable. I tried phoning - wait time was horrendous, then went on chat (whilst it lasted) and they advised adding it to the ticket, which I did, but as yet no response, so an extended time before Openreach even do anything. So far today, (as at 1100) the connection has dropped out 36 times - 25 of them in the wee small hours when I wasn't using the line, but it was raining, which seems to affect it.
Re: More Disconnection Problems
13-04-2016 10:17 AM
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Re: More Disconnection Problems
05-05-2016 6:46 PM
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Whilst things did improve, it was still apparent there were random drop outs overnight, although daytime usage was generally OK. However, at 0209 this morning the dropouts have started with a vengeance - in fact there are too many to count on my log page, and broadband is scarcely on long enough at any one time to send an email. It was so bad I tried ringing customer services this morning - I really wish I hadn't as I felt I was going round in circles trying to explain the problem, and half the time I couldn't hear the 'help' at the other end due to the noise on the phone line. It also didn't help that he didn't seem to listen properly and has now (I believe) logged it as a phone problem at my end, and would not link it to my earlier ticket, and I have had to have an appointment (for whom?) next week (NEXT WEEK?) for a visit to my home. This is highly frustrating to say the least, and all the time my internat connection is too unstable to use. In the time it has taken me to write this the line has dropped out 5 7 times, and I am now waiting for another connection to send it. PLEASE HELP
Re: More Disconnection Problems
05-05-2016 7:22 PM
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and half the time I couldn't hear the 'help' at the other end due to the noise on the phone line
That sounds like a phone line fault. The advisor should have gone through some troubleshooting with you to eliminate your equipment before reporting the fault and booking an engineer.
Noise on the phone line often causes problems with broadband and you'll probably find that when the noise is resolved, the broadband is stable again.
Re: More Disconnection Problems
05-05-2016 10:19 PM
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I know it's a line fault - the openreach engineer who came out last time confirmed he had done a temporary fix but that it would probably re-occur and that a proper fix would need roadworks on the A41 (a very busy road). I still feel I'm going round in circles since openreach started working on the (very old) overhead cables in the village to sort other users problems. I thought you (Plusnet) were still monitoring the line and would see the irregular drop outs - according to my log almost always in the early hours of the morning, when I'm not on line, but not every day. However today has been appalling; even as I'm writing this I have lost connection twice. Now waiting to post when I get a window of opportunity.
Re: More Disconnection Problems
06-05-2016 3:18 PM
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I only hope I/m not going to go down the extended route of my next door neighbour's almost identical fault: first a telephone (only) engineer - no fault found - then a two week wait for another telephone (only) engineer - there might be a problem - and then two weeks later finally a broadband engineer who fixed the problem (in the exchange) within the hour. It's the frustration that gets to you as you watch your modem drop out, reconnect, drop out, reconnect etc etc, whilst waiting for a brief good connection to log on to this site and send a post. As for watching/listening to any stream - forget it.
Re: More Disconnection Problems
08-05-2016 5:43 PM
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Now what do I do? Last night we had a thunderstorm and heavy rain, and my whole system went down thanks to a brief power outage. Didn't bother switching on again until this morning - guess what? So far no dropouts, no line problems, no nothing, yet yesterday (and Thursday and Friday) I was lucky to get three minutes on line. BT Engineer coming tomorrow morning!
Re: More Disconnection Problems
09-05-2016 11:50 AM
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As expected, BT Openreach engineer came, tested, no fault found. System has been almost solid since the thunderstorm (only one apparent drop out overnight). I know intermittent faults can be the bane of an engineer's (and user's) time, but I assume I will now have to wait for it all to go wrong again (I also assume Visual Radius will show the problems up to Saturday night!)
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