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More ADSL problems

Nigel60
Grafter
Posts: 27
Registered: 19-01-2014

More ADSL problems

Hi,
My ADSL broadband has dropped to an unaccebtable speed again. The problem started during last Wednesdays rain and wind. I had a similar problem in January.
 
BT stats:
1. Best Effort Test: -provides background information.
Download  Speed
0.18 Mbps

0 Mbps 0.25 Mbps
Max Achievable Speed
Download speedachieved during the test was - 0.18 Mbps
For your connection, the acceptable range of speeds is 0.1 Mbps-0.25 Mbps.
IP Profile for your line is - 0.25 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.38 Mbps

0 Mbps 0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.38Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps

We were unable to identify any performance problem with your service at this time.

Zoom 7800N stats
Operational Mode ADSL2+
Upstream 444Kb/ps
Downstream 283Kb/ps
SNR Margin(Upstream) 30.4
SNR Margin(Downstream) 15.4
Line Attenuation(Upstream) 20.3
Line Attenuation(Downstream) 38.5
Could you please look into this and or reset the line
Thanks
34 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: More ADSL problems

It looks as though the line has been banded due to the weather related problems you refer to
This is as you surmised.
A better question is why the line degraded so much in the poor weather.
Have you tried raising a fault
Plusnet Help Team
Plusnet Help Team
Posts: 13,322
Thanks: 223
Fixes: 65
Registered: 27-04-2007

Re: More ADSL problems

Hi Nigel60,
Sorry to hear about the issues you've had. The line has been banded as the connection is dropping pretty frequently. It looks like things are starting to settle down but I'd still advise raising a fault as this may be due to the weather being more "reasonable" http://faults.plus.net
<img src="http://community.plus.net/visualradius/generated/image13933395172092.png"/>
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Nigel60
Grafter
Posts: 27
Registered: 19-01-2014

Re: More ADSL problems

Hi,
Thanks for your two replies. I have now raised a fault ticket, lets hope we can get to the route of the problem, and find out why the line degrades so much in bad weather. I would expect a line fault somewhere!  Sad
Nigel60
Grafter
Posts: 27
Registered: 19-01-2014

Re: More ADSL problems

Question #81845989, any news, I am getting very fed up  with  443 (up)/ 288(down) kbps.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: More ADSL problems

I'm just doing some tests/diagnostics on your line now.
Chris Pettitt
Cloud Environments Engineer
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: More ADSL problems

I've updated Ticket: 81845989 for you.
Chris Pettitt
Cloud Environments Engineer
Nigel60
Grafter
Posts: 27
Registered: 19-01-2014

Re: More ADSL problems

Chris,
Thanks for your help, so far so good  Smiley.
Operational Mode ADSL2+
Upstream 1176
Downstream 10367
SNR Margin(Upstream) 6.6
SNR Margin(Downstream) 1.8
Line Attenuation(Upstream) 20.4
Line Attenuation(Downstream) 38.0
Nigel60
Grafter
Posts: 27
Registered: 19-01-2014

Re: More ADSL problems

Back to square 1  Sad, Have updated my fault ticket (#81845989)
DMT Status No Defect
Operational Mode ADSL2
Upstream 352
Downstream 2030
SNR Margin(Upstream) 21.4
SNR Margin(Downstream) 30.1
Line Attenuation(Upstream) 22.9
Line Attenuation(Downstream) 38.0
1. Best Effort Test: -provides background information.
Download Speed
1.8 Mbps
0 Mbps 2 Mbps
Max Achievable Speed
Download speedachieved during the test was - 1.8 Mbps
For your connection, the acceptable range of speeds is 0.8 Mbps-2 Mbps.
IP Profile for your line is - 1.79 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.25 Mbps
0 Mbps 0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.25Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps

We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
Community Veteran
Posts: 1,613
Thanks: 22
Registered: 29-06-2010

Re: More ADSL problems

Whatever caused the original problem has not been resolved, and your line has been banded again.
Is your fault ticket still open?
Nigel60
Grafter
Posts: 27
Registered: 19-01-2014

Re: More ADSL problems

Have updated my fault ticket (#81845989)
Nigel60
Grafter
Posts: 27
Registered: 19-01-2014

Re: More ADSL problems

Additional information
The connections seems to drop when the phone rings. I have already tried changing filters and using the test socket.
Current Stats (9.05am 10/03/2014)

FAQ
Results Image not loaded

1. Best Effort Test: -provides background information.
Download  Speed
5.25 Mbps

0 Mbps 7.15 Mbps
Max Achievable Speed
Download speedachieved during the test was - 5.25 Mbps
For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps.
IP Profile for your line is - 5.29 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.98 Mbps

0 Mbps 0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.98Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps

We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
Router
Operational Mode ADSL2
Upstream 1144
Downstream 5998
SNR Margin(Upstream) 5.8
SNR Margin(Downstream) 5.3
Line Attenuation(Upstream) 21.1
Line Attenuation(Downstream) 36.0
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: More ADSL problems

I can see that you've updated the Fault Ticket with this information which is very helpful.
There's likely going to be a fault with the Splitter Card at the exchange which we'll need to get looked at for you. Our Faults Team will arrange for an engineer to visit your Local Exchange to get this resolved for you.
Our Faults Team will be in touch in due course.
Chris Pettitt
Cloud Environments Engineer
Nigel60
Grafter
Posts: 27
Registered: 19-01-2014

Re: More ADSL problems

Ticket #81845989
Any news regarding this fault?
My connection is still getting random dropouts!
Latest router stats (09:47 13/03/2014):
No Defect
Operational Mode ADSL2+
Upstream 1200
Downstream 3069
SNR Margin(Upstream) 6.5
SNR Margin(Downstream) 8.3
Line Attenuation(Upstream) 20.6
Line Attenuation(Downstream) 38.5
Plusnet Alumni (retired) LinnPlusnet
Plusnet Alumni (retired)
Posts: 1,686
Registered: 03-02-2014

Re: More ADSL problems

Hi Nigel60,
I can see that we've arranged for an engineer to attend tomorrow 14/03/2014 between 8AM and 1PM. Hopefully this will resolve the issue you've experienced. Our Faults team will continue to monitor this on Ticket: 81845989.