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Monthly usage not updating
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Monthly usage not updating
30-08-2012 10:25 PM
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Hi
I am a MAAF subscriber and have just check my usage stats for August and there is no usage showing after 8 August. I was on holiday from 9-19 August, so didn't expect to see anything there.
Is anyone else experiencing this issue?
Thanks
Matt
I am a MAAF subscriber and have just check my usage stats for August and there is no usage showing after 8 August. I was on holiday from 9-19 August, so didn't expect to see anything there.
Is anyone else experiencing this issue?
Thanks
Matt
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Re: Monthly usage not updating
31-08-2012 9:24 AM
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I've just checked and can see the same from here. However, when I see your connection logs there's no sign of you having been connected since the 8th.
Did you turn the router off before going away and are you using that particular connection at the moment?
Adam
Did you turn the router off before going away and are you using that particular connection at the moment?
Adam
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Re: Monthly usage not updating
31-08-2012 9:43 AM
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Thanks Adam
We've been using the connection since the evening of 19 August, when we got home.
The router was left on while we were away, and we are still using that connection now.
I have also raised a ticket (59326271) with MAAF support, and will reboot router tonight, when I get home, as per Matthew's advice.
Matt
We've been using the connection since the evening of 19 August, when we got home.
The router was left on while we were away, and we are still using that connection now.
I have also raised a ticket (59326271) with MAAF support, and will reboot router tonight, when I get home, as per Matthew's advice.
Matt
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Re: Monthly usage not updating
31-08-2012 11:02 AM
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Quote We've been using the connection since the evening of 19 August
That definitely accounts for the lack of usage beteeen the 9th and the 19th.
I'll pass the ticket back to you and do let us know if you still have the same issue after rebooting the router.
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