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Modem resynched 4 hours ago BT Profile up to 1.3 PN profile still 1.0

dvvrue95
Grafter
Posts: 132
Registered: 17-08-2007

Modem resynched 4 hours ago BT Profile up to 1.3 PN profile still 1.0

Seems like same old profile (not) update problem. Any one at PN on the profile control desk?
A nudge would be appreciated.
Ian
4 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Modem resynched 4 hours ago BT Profile up to 1.3 PN profile still 1.0

4 hours really isn't long enough to know whether it's going to change automatically or not, during the day we don't run the script to pick up changes as often because we don't want to put additional load on the internal systems.
It's also worth noting that the last report we had for your line was on the 2nd October.
Having said that, I've upped the profile for you now.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
dvvrue95
Grafter
Posts: 132
Registered: 17-08-2007

Re: Modem resynched 4 hours ago BT Profile up to 1.3 PN profile still 1.0

Hi Chris,
when you say "it" presumably you mean the PN profile ' cause the BT profile has already changed!
Whilst understanding yr comments re yr system loading why o why are we still stuck with this process
it clearly is not fit for purpose.
Thanks for the nudge by the way  Wink
Ian
dvvrue95
Grafter
Posts: 132
Registered: 17-08-2007

Re: Modem resynched 4 hours ago BT Profile up to 1.3 PN profile still 1.0

Hi Chris PN profile still stuck on 1, current.y synching at 1490
Ian
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Modem resynched 4 hours ago BT Profile up to 1.3 PN profile still 1.0

Embarrassed
That'll be my fault, I had the screen open but hadn't clicked the 'update' button. Sorry about that.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff