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Moan moan adsl2+ is slow

caapro
Grafter
Posts: 26
Registered: ‎09-04-2009

Moan moan adsl2+ is slow

Why has adsl2+ slowed down my line from adsl, i was getting 5mb/s with adsl but on adsl2+ its at 3mb/s is doesnt even want to try a faster speed it just stays at : DownStream Connection Speed 3068 kbps UpStream Connection Speed 444 kbps and has done for weeks on end.  Members centre says : Estimated line speed:
4.0 Mbps - Checked on 2009-04-09 18:03:02 Current line speed: 2500.
ADSL Link Downstream Upstream
Connection Speed 3068 kbps 444 kbps
Line Attenuation 54.0 db 31.2 db
Noise Margin 10.4 db 17.4 db
are there any answers from plusnet about this problem?
42 REPLIES
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: Moan moan adsl2+ is slow

Hiya,
It looks as though there might have been an increase in your noise margin - possibly from the poor weather we had at the start of this week.
I'd personally suggest checking that your wiring is as good as it can be (router connecting into your test socket via a filter is best) and waiting a few days for the DLM to recalculate your SNR.
caapro
Grafter
Posts: 26
Registered: ‎09-04-2009

Re: Moan moan adsl2+ is slow

Its been like this for about 2 months, i dont think a storm last week has done anything.  The wireing is the same as when it was on adsl and peaked at 7mb/s sync, now its just plehh. 
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: Moan moan adsl2+ is slow

Ok - Thanks for the info.
Can you tell us about your wiring setup?  It seems that ADSL2+ is more susceptible to non-optimal wiring, hence my previous comment about using the test socket.
caapro
Grafter
Posts: 26
Registered: ‎09-04-2009

Re: Moan moan adsl2+ is slow

Its plugged into the master socket at the door, then a micro filter which is new then we have 2 phones and a answer machine coming from the telephone line part of the micro filter.
Community Veteran
Posts: 26,720
Thanks: 934
Fixes: 10
Registered: ‎10-04-2007

Re: Moan moan adsl2+ is slow

Can plug the filter in to the test socket without the phones or answer machine and post what the stats are then please.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
caapro
Grafter
Posts: 26
Registered: ‎09-04-2009

Re: Moan moan adsl2+ is slow

we dont have that type of socket, no test function on ours so i just unplugged every thing bar the filter n router and have theses stats:
Connection Speed 3070 kbps 444 kbps
Line Attenuation 54.5 db 31.3 db
Noise Margin 6.9 db 18.5 db
scootie
Grafter
Posts: 4,799
Registered: ‎03-11-2007

Re: Moan moan adsl2+ is slow

if your atten is reported right then it seems to me you line is only slightly under performing
my line is not the best qaulity pieace of copper but on adsl2 on 50db atten the highest sync ive had yet is 4544 at 9db noise margin.
due to thunder storms its now sat at 15db noise margin with a sync of 3715
as your sync seems to be one of those fixed ones i had not so long ago i dont thing any amount of test socket ect is going to make it move.
how long have you been at 3068-3070 sync for now?
longest ive had fixed sync's on adsl2 for was between 1-2 weeks and had it happen on 2  values of sync 3070 and top end it was 4544
caapro
Grafter
Posts: 26
Registered: ‎09-04-2009

Re: Moan moan adsl2+ is slow

Quote from: ASBO
if your atten is reported right then it seems to me you line is only slightly under performing
my line is not the best qaulity pieace of copper but on adsl2 on 50db atten the highest sync ive had yet is 4544 at 9db noise margin.
due to thunder storms its now sat at 15db noise margin with a sync of 3715
as your sync seems to be one of those fixed ones i had not so long ago i dont thing any amount of test socket ect is going to make it move.
how long have you been at 3068-3070 sync for now?
longest ive had fixed sync's on adsl2 for was between 1-2 weeks and had it happen on 2  values of sync 3070 and top end it was 4544

this is roughly what the stats were before the trial:
down...5376kbps
up.....448
line attenuation down...50db
line attenuation up ...31.5db
noise margin down... 7.4db
noise margin up....23db
ive been at this 3070 sync speed from a few days into the trial which would be 2 months roughly,  it seems very strange that adsl2+ is marketed as the new new with bells when infact it seems to be going in the wrong direction.  ive ordered a new set of phones so tommorow there will only be the router and 1 phone plugged into the filter, we need new phones anyways so good excuse to tidy up the wireing finally - im hoping that may help.
Community Veteran
Posts: 26,720
Thanks: 934
Fixes: 10
Registered: ‎10-04-2007

Re: Moan moan adsl2+ is slow

I'm wondering why your upload is so slow!
James: Has he been provisioned correctly?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
scootie
Grafter
Posts: 4,799
Registered: ‎03-11-2007

Re: Moan moan adsl2+ is slow

gd point jelv i over looked that
there is one trialist that asked for the upload to be capped thinking it gave them better downspeed wonder if it was the OP
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: Moan moan adsl2+ is slow

Quote from: jelv
I'm wondering why your upload is so slow!
James: Has he been provisioned correctly?

Capped upload won't have any bearing on download speed being slow.
caapro
Grafter
Posts: 26
Registered: ‎09-04-2009

Re: Moan moan adsl2+ is slow

Quote from: ASBO
gd point jelv i over looked that
there is one trialist that asked for the upload to be capped thinking it gave them better downspeed wonder if it was the OP

nah wasnt me
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: Moan moan adsl2+ is slow

Right - The upstream cap will be removed from tomorrow.
Whilst I don't expect this to improve your download speeds, there's an off-chance that it might force your line to retrain and get better speeds.
We'll see tomorrow though.
Community Veteran
Posts: 26,720
Thanks: 934
Fixes: 10
Registered: ‎10-04-2007

Re: Moan moan adsl2+ is slow

Quote from: Jameseh
Quote from: jelv
I'm wondering why your upload is so slow!
James: Has he been provisioned correctly?

Capped upload won't have any bearing on download speed being slow.

True, but one of the benefits of ADSL2+, even if there is no improvement in download speed, is the increased upload speed and he hasn't even got that (probably due to Plusnet incorrectly ordering the upgrade).
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)