Mistakenly on 40/10 profile?
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Mistakenly on 40/10 profile?
05-10-2012 11:18 AM
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Please could a rep check this?
Thanks.
Re: Mistakenly on 40/10 profile?
05-10-2012 11:43 AM
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Please reboot your router and re-try. I've made a few changes to your speed profile on our end.
Please accept my apologies, as it looks as though there were a few settings that had not been changed.
Re: Mistakenly on 40/10 profile?
05-10-2012 12:26 PM
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I've rebooted both the Openreach VDSL modem and the TG582n. The Plusnet High-speed Broadband page now says Current line speed = 78Mb (said 37Mb before), but the estimated hasn't changed (estimated two days ago so before your changes).
I don't know how to see the current sync speeds on the TG582n. I'm sure I've been through every menu but can't see that info.
The BT tester hangs on 96% (tried twice) and speedtest.net results haven't changed from before.
Maybe the changes take a bit of time to filter through?
Re: Mistakenly on 40/10 profile?
05-10-2012 12:28 PM
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If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Mistakenly on 40/10 profile?
05-10-2012 12:39 PM
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Downstream Speed 40.0 Mbps
Upstream Speed 10.0 Mbps
That's your current connection rate. I'll try placing an order and hopefully there'll be an improvement on Monday.
Re: Mistakenly on 40/10 profile?
05-10-2012 12:46 PM
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Jameseh: That's a bit disappointing if true, as the installation engineer was surprised at how little sync was lost going from the cabinet to the master socket, basically it was still as it was reported at the cabinet. Thanks for taking a look though and maybe things will be a bit improved Monday.
Re: Mistakenly on 40/10 profile?
05-10-2012 12:51 PM
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There is a chance that your line cannot support more than 40Mbps, hence the 40Mbps profile that your line is currently on. For it to increase, you would need to sync at 40Mbps for a sustained period of time (I'm afraid that I don't know what that period of time is).
Either way, we will need to wait until Monday to find out if the order improves your speed.
Re: Mistakenly on 40/10 profile?
05-10-2012 12:56 PM
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Re: Mistakenly on 40/10 profile?
05-10-2012 4:34 PM
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As James said it may be that you cannot receive speeds in excess of 40Mbps.
Re: Mistakenly on 40/10 profile?
06-10-2012 3:31 PM
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Quote from: Jax dvorak: speedtest just now says Down:37.36 Mbps, Up: 8.93 Mbps
Jameseh: That's a bit disappointing if true, as the installation engineer was surprised at how little sync was lost going from the cabinet to the master socket, basically it was still as it was reported at the cabinet. Thanks for taking a look though and maybe things will be a bit improved Monday.
When you try again, the important info from the BT speedtester is the "IP Profile" value, as well as the actual speeds.
Using FTTC since 2011. Currently on 80/20 Unlimited Fibre Extra.
Re: Mistakenly on 40/10 profile?
08-10-2012 9:43 AM
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What are your speeds currently?
Re: Mistakenly on 40/10 profile?
08-10-2012 11:30 AM
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Unfortunately they are, according to the BT tester, 5.4Mb down and 7.6Mb up and BT IP Profile for your line is - 55.56 Mbps.
The Plusnet Current Line Speed is 5.7Mb
I put in a fault about this on Friday as it is what I was on before FTTC; maybe an old ADSL profile has crept into the system. Please see Ticket #60694675.
Hope it's easy to clear up.
Cheers.
Re: Mistakenly on 40/10 profile?
08-10-2012 12:12 PM
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That should take effect in the next 15 minutes.
Let me know if you have any problems.
Re: Mistakenly on 40/10 profile?
08-10-2012 12:28 PM
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Re: Mistakenly on 40/10 profile?
08-10-2012 12:40 PM
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Thanks for your efforts in sorting this all out.
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- Re: Mistakenly on 40/10 profile?