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Missing Router??
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Missing Router??
08-09-2015 8:34 AM
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Hi, im new to the forums so please be gentle with me!!
My broadband is due to go live on the 16th, and my account is still showing 'Order Has Not Yet Been Place', will I get the router in time for my connection going live, or is it on the way and there has been a glitch somewhere along the line?
Thanks in advance!
My broadband is due to go live on the 16th, and my account is still showing 'Order Has Not Yet Been Place', will I get the router in time for my connection going live, or is it on the way and there has been a glitch somewhere along the line?
Thanks in advance!
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Re: Missing Router??
08-09-2015 10:16 AM
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The router is normally dispatched to arrive a couple of days before activation, however I've just manually ordered it for you now.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
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Re: Missing Router??
08-09-2015 10:25 AM
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Hi Beermonsta,
A warm welcome to the forums. With a handle like that I'm guessing that you're a fellow CAMRA member?
A warm welcome to the forums. With a handle like that I'm guessing that you're a fellow CAMRA member?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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Re: Missing Router??
08-09-2015 1:53 PM
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Thanks Chris and Townman!
@Townman
Not yet, another thing I have to do real soon!
@Townman
Not yet, another thing I have to do real soon!
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Re: Missing Router??
09-09-2015 10:32 PM
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Just to let you know Chris, the router arrived this morning.
Thanks Again!
Thanks Again!
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