Hi all,
after reading about the (good) user experiences in the forums, back in October I signed up for the fibre broadband service. The process has not been very smooth so far.
-First appointment, the engineer doesn't show up
-Second appointment, the engineer comes, sets the broadband but leaves a problem with the telephone extension
-Once I realise it (he tested only the main socket, where no phone is attached), I started enquiring with PlusNet's support team. They have been very helpful, but up to now they have booked 3 further appointments with an engineer, and the engineer hasn't showed up yet (that's 5 appointments up to now).
I have now booked a further appointment (6th appointment!) - but I am not happy with having been for several months with an incomplete installation and with having to lose at least 6 half days at work when it should have taken one.
I have asked for a refund of the line rental fee for the past months but I did not receive any answer on the request.
The next step I guess is the ADR scheme - but I would like to see if there is someone else that can look at this before I move this forward.
Andres
PS: note for PlusNet staff - my id is baravalle
