Mismatched profiles

[#1]

Following a repair to a noisy telephone line I now have a much reduced broadband download speed of 30Mb/s when before the fault it had been a just under the maximum of 38Mb/s. The router was reporting a downstream noise margin of 12dB.

A BT engineer has come here again, reset the BT profile and said the line should be good for 44Mb/s. The router now reports a downstrean VDSL link rate of 40019kb/s with a noise margin of 6.2dB.

However the Plusnet profile is only 31.2Mb/s, with a download speed to match.

Can anyone help please.

Ticket #124085442 applies.

TIA.

[#2]

Hi pittdj70,

OK so I have run some tests on your line and the connection is running fine and stable. I have also updated your speed profile on your account so all you need to do is reset your connection and you will receive the improved speeds.

[#3]

Many thanks, downloads are now at a very respectable 37Mb/s.

[#4]

Brilliant news. Well if you need any further assistance then just get in touch and we'll be more than happy to help.