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Miserable upload speed. Restricted by Plusnet?

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minusnets
Newbie
Posts: 4
Registered: 14-02-2015

Miserable upload speed. Restricted by Plusnet?

I have an extremely slow upload speed with Plusnet and I previsouly got double with Tiscali.
Are Plusnet capping my upload?
See results from BT - receiving 0.07mb out of a possible 0.45

Stats from router:

Please advise.
This is terrible...
8 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,028
Fixes: 62
Registered: 15-06-2007

Re: Miserable upload speed. Restricted by Plusnet?

it is capped at 445kbps and if uncapped would probably give a sync of 888kbps
But that doesn't explain the terrible speed test result - was that wired or wireless
minusnets
Newbie
Posts: 4
Registered: 14-02-2015

Re: Miserable upload speed. Restricted by Plusnet?

Quote from: Oldjim
it is capped at 445kbps and if uncapped would probably give a sync of 888kbps
But that doesn't explain the terrible speed test result - was that wired or wireless

Wired. It's been like this for months but I'm fed up with it now.
Community Veteran
Posts: 38,460
Thanks: 1,028
Fixes: 62
Registered: 15-06-2007

Re: Miserable upload speed. Restricted by Plusnet?

If you dial 17070 option 2 is the line quiet
Have you raised a fault at https://faults.plus.net
Are absolutely sure that you haven't got a peer to peer program running
minusnets
Newbie
Posts: 4
Registered: 14-02-2015

Re: Miserable upload speed. Restricted by Plusnet?

Quote from: Oldjim
If you dial 17070 option 2 is the line quiet
Have you raised a fault at https://faults.plus.net

I did this earlier using the master socket and it's quite as a mouse. I came here to vent as I discovered it when searching. I'll raise a fault on that site now. See if it gets anywhere. Thanks.
Community Veteran
Posts: 3,380
Thanks: 4
Registered: 18-01-2013

Re: Miserable upload speed. Restricted by Plusnet?

What router are you using ?
Community Veteran
Posts: 380
Thanks: 6
Registered: 22-08-2007

Re: Miserable upload speed. Restricted by Plusnet?

Looks like a draytek router interface.  I had issues appear suddenly with upload speeds that turned out that the QOS option had been enabled on the router, turning it off fixed the slow uploads.
minusnets
Newbie
Posts: 4
Registered: 14-02-2015

Re: Miserable upload speed. Restricted by Plusnet?

Quote from: Bud
Looks like a draytek router interface.  I had issues appear suddenly with upload speeds that turned out that the QOS option had been enabled on the router, turning it off fixed the slow uploads.

Vigor Draytek 2710.
Router is on factory default settings apart from account information and as such QoS is not enabled.
Community Veteran
Posts: 3,380
Thanks: 4
Registered: 18-01-2013

Re: Miserable upload speed. Restricted by Plusnet?

Do you have a different router you could temporarily try ? If you try and rule out as much as possible it will make PN's fault finding a little easier when they pick this post up.