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Miserable Broadband

stathe
Rising Star
Posts: 591
Thanks: 10
Fixes: 1
Registered: ‎30-07-2007

Miserable Broadband

Keeps failing and Best Effort Test says consult Broadband provider  but dont have the time to wait for 16 people


1. Best Effort Test: -provides background information.

  Download  Speed
  0.72 Mbps
   
0 Mbps 2 Mbps
Max Achievable Speed

 

 Download speed 0.72 Mbps
 For your connection, the acceptable range of speeds is 0.8 Mbps-2 Mbps.
 IP Profile for your line is - 1.48 Mbps


2. Upstream Test: -provides background information.

  Upload Speed
  0.03 Mbps
   
0 Mbps 0.45 Mbps
Max Achievable Speed

 

Upload speed achieved during the test was - 0.03Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 0.45 Mbps



This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault.

Any ideas Thank you

14 REPLIES
stathe
Rising Star
Posts: 591
Thanks: 10
Fixes: 1
Registered: ‎30-07-2007

Re: Miserable Broadband

Well I have been in touch with [CSA Removed] on the chatline had the option to click report a fault lost [CSA Removed] and fault line not working all wasted time

Moderator's note by Mike (Mav): CSA name removed as per Forum rules

stathe
Rising Star
Posts: 591
Thanks: 10
Fixes: 1
Registered: ‎30-07-2007

Re: Miserable Broadband

Today is even worse slow or not available To top that the Chat line is not available nor the report a fault or raise a ticket ?? I phoned and the recorded voice said 30 minutes Surely it can be better No Docklands round here !!!

Plusnet Help Team
Plusnet Help Team
Posts: 536
Thanks: 56
Fixes: 19
Registered: ‎02-03-2015

Re: Miserable Broadband

I am sorry to hear about the issues that you have been having. Can you please run through these checks for me and let me know how you get on https://www.plus.net/help/broadband/connection-troubleshooting/

If this post resolved your issue please click the 'This fixed my problem' button
 Ben Babinski
 Plusnet Help Team
stathe
Rising Star
Posts: 591
Thanks: 10
Fixes: 1
Registered: ‎30-07-2007

Re: Miserable Broadband


Thank you  Dont think anything wrong here but it needs to be better and has been
1. Best Effort Test: -provides background information.

  Download  Speed
  1.17 Mbps
   
0 Mbps 2 Mbps
Max Achievable Speed

 

 Download speedachieved during the test was - 1.17 Mbps
 For your connection, the acceptable range of speeds is 0.8 Mbps-2 Mbps.
 IP Profile for your line is - 1.59 Mbps


2. Upstream Test: -provides background information.

  Upload Speed
  0.36 Mbps
   
0 Mbps 0.45 Mbps
Max Achievable Speed

 

Upload speed achieved during the test was - 0.36Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 0.45 Mbps



We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.

 

 

Please visit the FAQ if you are unable to understand the test results.

stathe
Rising Star
Posts: 591
Thanks: 10
Fixes: 1
Registered: ‎30-07-2007

Re: Miserable Broadband

Still painfully slow 1. Best Effort Test: -provides background information. Download Speed 5.86 Mbps 0 Mbps 2 Mbps Max Achievable Speed Download speedachieved during the test was - 5.86 Mbps For your connection, the acceptable range of speeds is 0.8 Mbps-2 Mbps. IP Profile for your line is - 1.52 Mbps 2. Upstream Test: -provides background information. Upload Speed 0.08 Mbps 0 Mbps 0.45 Mbps Max Achievable Speed Upload speed achieved during the test was - 0.08Mbps Additional Information: Upstream Rate IP profile on your line is - 0.45 Mbps

 

Help !!!!

Community Gaffer
Community Gaffer
Posts: 17,667
Thanks: 659
Fixes: 163
Registered: ‎05-04-2007

Re: Miserable Broadband

Last Tuesday and Wednesday there were a signficant amount of disconnections showing on your line:

 

 
 
  Upstream DSL Link Information Downstream DSL Link Information
Loop Loss: 45.0 70.0
SNR Margin: 13.0 6.2
Errored Seconds: 0 0
HEC Errors: 0  
Cell Count: 0 0
Speed: 446 1821
 
Maximum Stable Rate (KBPS): 1728 Fault Threshold Rate (KBPS): 1382
Mean Time Between Retrains (Seconds): 2102 Mean Time Between Errors Upstream (Seconds): 118
Indicative Line Quality: C Mean Time Between Errors Downstream (Seconds): 5254
The line test shows your line to be very long, so really it's unlikely to see much of an increase from what you're currently seeing I'm afraid.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
stathe
Rising Star
Posts: 591
Thanks: 10
Fixes: 1
Registered: ‎30-07-2007

Re: Miserable Broadband

Not Happy as I have in the past had speed aproaching 1point8 and 2

stathe
Rising Star
Posts: 591
Thanks: 10
Fixes: 1
Registered: ‎30-07-2007

Re: Miserable Broadband

Unfortunately I dont find this acceptable as I am not able to do much with this speed and do know that it can be better , every time I have had an engineers visit things have been better after and have remained good for some time

 

Community Gaffer
Community Gaffer
Posts: 17,667
Thanks: 659
Fixes: 163
Registered: ‎05-04-2007

Re: Miserable Broadband

The profile on your line had dropped to 1200, but this has now recovered to 1600. Can you try a single disconnect/reconnect and see if the speed has improved at all.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
stathe
Rising Star
Posts: 591
Thanks: 10
Fixes: 1
Registered: ‎30-07-2007

Re: Miserable Broadband

Results Image not loaded

 

 



1. Best Effort Test: -provides background information.

  Download  Speed
  1.13 Mbps
   
0 Mbps 2 Mbps
Max Achievable Speed

 

 Download speedachieved during the test was - 1.13 Mbps
 For your connection, the acceptable range of speeds is 0.8 Mbps-2 Mbps.
 IP Profile for your line is - 1.61 Mbps


2. Upstream Test: -provides background information.

  Upload Speed
  0.35 Mbps
   
0 Mbps 0.45 Mbps
Max Achievable Speed

 

Upload speed achieved during the test was - 0.35Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 0.45 Mbps

 

stathe
Rising Star
Posts: 591
Thanks: 10
Fixes: 1
Registered: ‎30-07-2007

Re: Miserable Broadband

Will Try Thank you

Community Gaffer
Community Gaffer
Posts: 17,667
Thanks: 659
Fixes: 163
Registered: ‎05-04-2007

Re: Miserable Broadband

Your router doesn't seem to have disconnected, so there won't have been a change in speed yet.

 

*edit*

 

Looks like we were posting at the same time .

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
stathe
Rising Star
Posts: 591
Thanks: 10
Fixes: 1
Registered: ‎30-07-2007

Re: Miserable Broadband

It is better

Results Image not loaded

 

 



1. Best Effort Test: -provides background information.

  Download  Speed
  1.66 Mbps
   
0 Mbps 2 Mbps
Max Achievable Speed

 

 Download speedachieved during the test was - 1.66 Mbps
 For your connection, the acceptable range of speeds is 0.8 Mbps-2 Mbps.
 IP Profile for your line is - 1.59 Mbps


2. Upstream Test: -provides background information.

  Upload Speed
  0.35 Mbps
   
0 Mbps 0.45 Mbps
Max Achievable Speed

 

Upload speed achieved during the test was - 0.35Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 0.45 Mbps

 

stathe
Rising Star
Posts: 591
Thanks: 10
Fixes: 1
Registered: ‎30-07-2007

Re: Miserable Broadband

Iwill see what happens , but may not be good enough for i player   Thank You