Just had one of my customers on the phone who I introduced to Plusnet some time ago. They were switched to the new product today and could connect first thing this morning, but not later on., She rang Support and during the phone call the Support guy realized that they had a common problem with this migration type and that there appeared to be a system/process fault. Just thought I would flag it up here. Not sure how long it will be before Plusnet resolve.
It's a bit of an odd one this really Jim, the physical connection is the same, however the RADIUS subscription on our end is different. This shouldn't really make a difference in the connection and should seamlessy switch to the new subscription when the ongoing session ends. For some reason it occassionally needs the connection to be ended for a longer period (turning off the router) before reconnecting. The CSC have raised a problem on this but at the moment only have 1 or 2 examples.
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