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Migration clarification
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- Re: Migration clarification
Migration clarification
26-01-2008 9:51 PM
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I am a bit confused about the process of migrating to another ISP, therefore I have some questions.
When I request the MAC code do I also have to give the 30 days notice of cancellation?
or
Does a 30 day notice period automatically start when I request the MAC, but only coming into force if I actually migrate?
When I move, will my account automatically downgrade to a dial up account, allowing me to keep using plusnet email? Or do I have to specifically ask for that?
Stephen.
When I request the MAC code do I also have to give the 30 days notice of cancellation?
or
Does a 30 day notice period automatically start when I request the MAC, but only coming into force if I actually migrate?
When I move, will my account automatically downgrade to a dial up account, allowing me to keep using plusnet email? Or do I have to specifically ask for that?
Stephen.
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Re: Migration clarification
26-01-2008 10:06 PM
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The 30 days start from the date the migration key has been requested though if the migration does not complete the account remains active.
The account by default is downgraded to a free account to allow you email access, though if you request to close your account rather than migrate it will be closed.
I hope this helps.
The account by default is downgraded to a free account to allow you email access, though if you request to close your account rather than migrate it will be closed.
I hope this helps.
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Re: Migration clarification
26-01-2008 10:22 PM
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So I do not have to specifically give the 30 days notice of moving, it is implied by the request of the MAC key, but expires if nothing happens.
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Re: Migration clarification
26-01-2008 11:04 PM
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In a nutshell, yes.
Full and complete details of the process we follow, is documented in the following policy document.
http://www.plus.net/support/service/policies/cancellation.shtml
Full and complete details of the process we follow, is documented in the following policy document.
http://www.plus.net/support/service/policies/cancellation.shtml
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