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Migration charge

CrazyCod
Newbie
Posts: 1
Registered: 13-03-2009

Migration charge

Hello everyone,
Recently successfully migrated from MadAsAFish to PlusNet. I have been charged £9.75 because the migration was done via a dial-up a/c set up by PlusNet. Is this normal practise ?
Thanks in advance.  Embarrassed
3 REPLIES
Superuser
Superuser
Posts: 9,575
Thanks: 947
Fixes: 54
Registered: 06-04-2007

Re: Migration charge

I don't think there should be any migration charge. Are you sure that charge isn't for your first month's service on Plusnet? You should find (closed) service notices in My Questions which explain what the charge is for. Use the View menu drop-down to select closed questions or those within the last 7/28 days, click Expand All Questions to see the texts.
Invoices can be found in My Account.
David
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: Migration charge

also PlusNet is one month in advance, MAAF I think is in arrears, so for the fist month you will get two payments
Superuser
Superuser
Posts: 1,831
Thanks: 421
Fixes: 5
Registered: 05-11-2008

Re: Migration charge

MAAF bill in advance like PlusNet, just moved from MAAF to PlusNet

Regards
Mike
Mike