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Migration Problem
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Migration Problem
31-12-2013 11:50 AM
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Ordered on 20th Dec - order process was smooth. Received email to say broadband would be live 1st Jan (but noticed from old ISP's portal that migration was planned for 31st Dec) Router arrived on 27th. so far...
Lost broadband connectivity at 02:17 this morning - DSL still synced ok - reduction in upload speed indicated migration had happened. Plugged new Plusnet router in - no internet connectivity after the 15 minute wait
Checked using the router connectiity function: DSL ok; no ATM; no PPP. The autoconfig worked as the router got my username (and presumeably correct password - and yes I've also tried entering the password manually). Authentication still failing.
Looks like my account is not active on the Radius server. Help ticket ("Question" 79192616) opened but 34h expected wait. Broadband down for 9h 32m and counting
Lost broadband connectivity at 02:17 this morning - DSL still synced ok - reduction in upload speed indicated migration had happened. Plugged new Plusnet router in - no internet connectivity after the 15 minute wait
Checked using the router connectiity function: DSL ok; no ATM; no PPP. The autoconfig worked as the router got my username (and presumeably correct password - and yes I've also tried entering the password manually). Authentication still failing.
Looks like my account is not active on the Radius server. Help ticket ("Question" 79192616) opened but 34h expected wait. Broadband down for 9h 32m and counting
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Re: Migration Problem
31-12-2013 1:19 PM
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Phoned in the end - account activated - now working ok
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Re: Migration Problem
31-12-2013 1:29 PM
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Welcome to the forum charlesl1uk...glad you got sorted
Windows 10 Firefox 109.0 (64-bit)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
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