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Migrating to Plusnet tomorrow. No internet today
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Migrating to Plusnet tomorrow. No internet today
31-03-2014 1:25 PM
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Hello,
I am due to migrate to PN some time tomorrow. At about 10:00 this morning my current Sky internet connection went down. I called Sky, who after some investigation told me that it appears my migration has started early and I should contact my destination ISP.
I've just spent 13 minutes in the queue for your telephone call centre but have run out of time. It is very disappointing to learn that your telephone support capability has not improved since my last aborted attempt to migrate to PN last year.
Please advise. What information do you need from me to investigate?
Account username: reverendo
Thanks
danyul (via BT Wireless at a cost of £6 for 24 hours)
I am due to migrate to PN some time tomorrow. At about 10:00 this morning my current Sky internet connection went down. I called Sky, who after some investigation told me that it appears my migration has started early and I should contact my destination ISP.
I've just spent 13 minutes in the queue for your telephone call centre but have run out of time. It is very disappointing to learn that your telephone support capability has not improved since my last aborted attempt to migrate to PN last year.
Please advise. What information do you need from me to investigate?
Account username: reverendo
Thanks
danyul (via BT Wireless at a cost of £6 for 24 hours)
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Re: Migrating to Plusnet tomorrow. No internet today
31-03-2014 1:44 PM
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Hi danyulo,
It looks as though your order has completed early. I've activated your account so your Plusnet service should now be ready to use.
It looks as though your order has completed early. I've activated your account so your Plusnet service should now be ready to use.
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Re: Migrating to Plusnet tomorrow. No internet today
31-03-2014 1:53 PM
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Chris,
That is good news. I shall plug the router in on my return home.
Thank you very much.
Danyul
That is good news. I shall plug the router in on my return home.
Thank you very much.
Danyul
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