Migrating from John Lewis BB to Plusnet
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Migrating from John Lewis BB to Plusnet
Migrating from John Lewis BB to Plusnet
14-01-2013 8:41 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thinking of moving one of my lines over as even with the termination fee I can still save £10 per month.
If the MAC process is required is there likely to be any complication from already being on the Plusnet systems?
Also would it take the quoted 7 days for BB and 2 to 3 weeks for phone line?
Thanks
Gary
Re: Migrating from John Lewis BB to Plusnet
17-01-2013 10:03 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Really sorry we're so late in replying. No, there's no need to use a MAC - just give our support team a call and they'll be able to arrange everything for you. It should be sorted quicker than 7 days.
Re: Migrating from John Lewis BB to Plusnet
17-01-2013 10:15 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Migrating from John Lewis BB to Plusnet
17-01-2013 11:22 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Best of all I saved a good deal of money.
See this post of mine. http://community.plus.net/forum/index.php/topic,110831.0.html
Re: Migrating from John Lewis BB to Plusnet
30-01-2013 9:34 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Just called your sales line to inquire about moving one of my lines over and after putting me on hold for a minute was told I would need to phone John Lewis for a MAC code.
I went through to the new customers option on the phone menu.
Is there a better number to call or is it something you guys could help out with on here?
Thanks
Gary
Re: Migrating from John Lewis BB to Plusnet
30-01-2013 1:19 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've just made an internal migration from Metronet over to Plusnet.
I called the number for existing customers 0800 432 0200 then followed the voice prompts for accounts and billing until I got to 'thinking of leaving'.
The advisor there handled everything for me. Setting up new account etc.
Hope that helps
Re: Migrating from John Lewis BB to Plusnet
30-01-2013 3:36 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Migrating from John Lewis BB to Plusnet
30-01-2013 4:56 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
That would be your best bet, our custoemr options team will be able to advise you on the best outcome for yourself with your current products. They're open Mon-Fri 9.00-5.30.
Re: Migrating from John Lewis BB to Plusnet
31-01-2013 11:22 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Also impressed with the options team member who handled things for me.
Be interesting to see if I notice any difference as I'm moving from all traffic being on Gold and Titanium from what I understand of the JL product.
Re: Migrating from John Lewis BB to Plusnet
31-01-2013 1:55 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Keep us updated on how you get on.
Re: Migrating from John Lewis BB to Plusnet
07-02-2013 10:39 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
It looks like after I go through the wizard to change my user details, TR69 is changing my login name back to @john-lewis.com
I can see in the logs I get my Plusnet static IP and then a minute later it disconnects and reconnects with my old JL IP.
Fortunately that account is still active at the moment !
Reading on the AAISP page for this router it looks like I could delete the .def file if I can find the name of it.
Can you foresee any problem with this and can you let me know the name of the file if you agree this is the way to go?
I was initially using PPPoe so wasn't having this problem. Just wanted to see which way performed better.
My other line is still on PPPoe so connected OK with my plusnet account.
Or am I barking up the wrong tree
Re: Migrating from John Lewis BB to Plusnet
08-02-2013 12:36 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
cwmp server config
When I run it I get
ACS url : https://acs.plus.net:8443/dps/TR069
ACS username : tr069
ACS password : ********
If your settings are for Plusnet as above and not JL it may be that they need to update something on their system to change the details associated with your router's serial number.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Migrating from John Lewis BB to Plusnet
08-02-2013 8:26 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I remember the config wizard only gives options for Plusnet (And MAAF?) though. I imagine it may be exactly the same router and firmware sent out to all customers and as you say config is set at the Plusnet end.
Will see if a member of staff can confirm.
I suppose I could even phone support
Re: Migrating from John Lewis BB to Plusnet
08-02-2013 9:08 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Migrating from John Lewis BB to Plusnet
08-02-2013 9:31 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
No idea if Plusnet configure this in the same way.
http://wiki.aa.org.uk/index.php/TG582N#Factory_Reset
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Migrating from John Lewis BB to Plusnet