Migrate from BT Fibre to Plus.Net ADSL?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Migrate from BT Fibre to Plus.Net ADSL?
Migrate from BT Fibre to Plus.Net ADSL?
06-08-2018 2:30 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I am currently with BT on Infinity 2 and am looking to migrate to a provider on ADSL. Can I migrate from BT Fibre to Plus.Net ADSL as the website only offers me fibre packages when I check availability?
Re: Migrate from BT Fibre to Plus.Net ADSL?
06-08-2018 3:05 PM - edited 06-08-2018 3:52 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If you put your phone number in here what does it say is available? https://www.dslchecker.bt.com/
My guess is that if this shows that ADSL is available then this problem is connected with your previous post here. https://community.plus.net/t5/My-Account-Billing/Our-records-show-that-you-already-have-Plusnet-broa... which probably hasn't been fully sorted despite assurances to the contrary.
If this is the case then starting a new thread may be only serving to complicate matters.
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: Migrate from BT Fibre to Plus.Net ADSL?
06-08-2018 5:51 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi there.
If you haven't moved house since the last time you were with us, our checks show that ADSL is available to order at your address.
That said, could you send me a PM to confirm your address?
Re: Migrate from BT Fibre to Plus.Net ADSL?
06-08-2018 6:21 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Migrate from BT Fibre to Plus.Net ADSL?
06-08-2018 6:28 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I suspect Plusnet systems aren’t setup to allow a migration in when downgrading and am posting here to check to see if this is indeed the case.
This shouldn't be the case at all. It's possible that there may be no ADSL availability at your exchange at present.
Re: Migrate from BT Fibre to Plus.Net ADSL?
06-08-2018 6:32 PM - edited 06-08-2018 6:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Phone number hasn’t changed.
Thanks
Re: Migrate from BT Fibre to Plus.Net ADSL?
06-08-2018 7:16 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for your PM, from what I can see ADSL is definitely available still.
That said I've gone through the signup journey on our site using your details and I'm too seeing that you're not able to choose an ADSL package, which is odd. If you sign up on a fibre deal PMing me your new username once you've done so I'll be happy to get you on the ADSL offer instead.
Also, if you reply to this ticket with the new address I'll be happy to update the details on your old account.
Re: Migrate from BT Fibre to Plus.Net ADSL?
07-08-2018 9:06 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks. I am looking to order next week when my current contract is finished (to avoid any potential issues with BT). I want to migrate to the ADSL Unlimited package on a one month contract which shows as £23.99 for the first 12 months. It shows a £50 activation fee - is this the case if I am migrating from fibre?
Re: Migrate from BT Fibre to Plus.Net ADSL?
07-08-2018 11:51 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I can see PN ADSL for £18.99/month incl. line rental (i.e. free broadband) on a 12-month contract with no activation fee. Only snag is that the offer expires at midnight today (7th August).
Re: Migrate from BT Fibre to Plus.Net ADSL?
07-08-2018 5:35 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
No problems.
Yeah the activation fee would still be applicable regardless of what service you've got at the moment.
However as @Jonpe has pointed out the activation fee is currently discounted to £0 if you order tonight.
That said, our online offers do change from time to time, so the next offer may be better, the same, or worse.
Just let me know when/if you do decide to go ahead and I'll make sure we provide you with the ADSL deal we currently offer at the time your account is created.
Re: Migrate from BT Fibre to Plus.Net ADSL?
09-08-2018 10:04 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Exactly Same Problem, PlusNet Web Site Not Working Correctly.
I Got Some Rubbish On PlusNet Live Chat That BT Will Not Release Current Phone Number Unless I Stay On Fibre.
Marketing Ploy By PlusNet, Ofcom Will Not Be Pleased.
Good Luck With Your Problem
Re: Migrate from BT Fibre to Plus.Net ADSL?
10-08-2018 8:52 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Sorry to hear this @OwldChap
Mind sending me a PM with your full address as I'd like to look into this for you?
Re: Migrate from BT Fibre to Plus.Net ADSL?
13-08-2018 12:38 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I had the same problem with the availability in that it Only Offered Fibre Options even though I started the order for ADSL.
I filled in the post code and telephone number on the check availability at the start of the order process the only option that came up was for fibre. Could you help me out, have PlusNet told you that because you are moving from fibre to ADSL that your present telephone number will not be released and you will have to change telephone number? This is what has happened in my case which goes against Ofcom say.
Re: Migrate from BT Fibre to Plus.Net ADSL?
13-08-2018 12:44 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The only communications I have had with Plusnet are the ones you see here in the forum where they have suggested I place an order for FTTC and then they would switch it manually in the background to ADSL. In the end I got fed up with all the hassle and have just cancelled my broadband altogether (I will just use my phone data for now). Broadband wasn't desperate for me and if tech companies can't get their online ordering systems working properly then it doesn't bode well.
Re: Migrate from BT Fibre to Plus.Net ADSL?
13-08-2018 12:56 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thank You For Your Response.
if tech companies can't get their on line ordering systems working properly then it doesn't bode well.
Your undoubtedly correct I should have known better.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Migrate from BT Fibre to Plus.Net ADSL?