Mid Afternoon Dropouts

[#1]

Jon,
As an aside, if you go fibre, this could answer your requirements - http://community.plus.net/forum/index.php/topic,132258.msg1155307.html#msg1155307
Kevin

[#2]

Thanks. Had considered that but more likely to get away with neat cat5 socket next to modem than cabling tacked around the house.
As you point out though - its not worth really considering fibre until this *beep* line is sorted!
Jon

[#3]

Progress?:
"To progress your fault, we need to arrange a engineer visit. Please reply to this message with 3 available timeslots for an engineers visit. "

[#4]

Jon,
Have a look to see if there are any closed tickets from today - they might contain the results of copper tests.  Something has been found to warrant an engineer visit...
Kevin

[#5]

The connection is dropping (24 drops in 24 hours, 28 drops in 72 hours)

[#6]

Speed Estimate: 14000
WP Profile: Generic Speed 9800
Ellacoya: Service_Offer_59 OK
KBD
BRAS adsl11000 Profile Info WBC 160K - 24M Medium delay (INP 1) 6dB Downstream, 448 Medium delay (INP 2) 6dB Upstream (ADSL2+)
NF17 - No performance issues have been identified in the BTW network. KBD tests indicate no BTW network fault. Please perform all CP and End User checks.
xDSL
Status Circuit In Sync
NTE Unknown
Upstream Downstream
Loop loss 17.0 29.0
SNR Margin 30.8 7.0
Errored Seconds 0 2
Cell Count 14763 53032
Speed 446 11552
Maximum Stable Rate 12480 Fault Threshold Rate 9984
MTBR 21569 ILQ A
MTBE (Downstream) 7 MTBE (Upstream) 5392
CLT
Response
CIDT LINE TEST OK - ALL SOCKETS UNPLUGGED
Line Length (DN) 2234
Line Length (DP) 2234
TAM
Response
No TAM test performed

Summary
Raising due to DCN

[#7]

Does that mean anything to you.
Can't see any other info
Jon

[#8]

Jon,
Useful stuff,but nothing to hang a hat on.  Without reference to this thread (unless you've echoed stuff back to the ticket) I am a little surprised that a BTOR request has been made.  The reason at the bottom is the disconnect frequency... the more recent of which has been self elimination of issues.
I am not confident that anything will be found but a check out will be useful.  You are going to have to move that book case... better get the SWMBO work permits raised!
RouterStats monitoring for REIN before the engineer arrives would be useful.  Be sure to grab the line stats before the engineer starts and after he has finished.
@CRT,
What do you think about getting the router's firmware updated please?

[#9]

Do I need full routerstats or will the lite version suffice?

[#10]

Jon,
For the TG582n full is much better and more appropriately customised.  Configure as per this thread http://community.plus.net/forum/index.php/topic,128606.msg1122269.html#msg1122269
Kevin

[#11]

Afternoon folks,
We can most certainly look at getting a firmware update pushed out, I'll get in touch with the Products Team and see if we can get this remotely upgraded this afternoon.
@Phullis Tyne - I'll arrange for this to be done before 17:30 today (if possible) so you may see the router reboot of it's own accord, if this happens it is important to leave the router powered up and allow the update to be applied. It will reconnect on it's own after this process completes.
If for any reason I can't get this done today, I'll jump back on this thread and let you know when we can.

[#12]

Thanks Adam, at the moment I won't bat an eyelid if the thing reboots again  
@townman - full fat it is then

[#13]

now on Software Release: 10.2.2.B

[#14]

Jon,
Inspecting modem stats again would be useful.  If synch / attenuation / SNRM look markedly different, please post.  Otherwise I'll leave you to get on with RouterStats set up.
Kevin

[#15]

Look similar although errors look better - presume upload is currently capped?
Uptime: 0 days, 0:13:18
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 446 / 11.886
Data Transferred (Sent/Received) [MB/MB]: 2,69 / 72,40
Output Power (Up/Down) [dBm]: 12,6 / 0,0
Line Attenuation (Up/Down) [dB]: 17,1 / 29,5
SN Margin (Up/Down) [dB]: 30,6 / 6,1
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 0 / 1.080
CRC Errors (Up/Down): 0 / 1
HEC Errors (Up/Down): 0 / 0