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Metronet to plusnet transfer
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Metronet to plusnet transfer
27-05-2015 12:06 AM
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Our account is being transferred from metronet to Plusnet ADSL and we have received requests for a MAC code but have not been issued with one. Do Plusnet handle this internally. Have asked this in Metronet Contact US 5 days ago but so far they have not bothered to reply.
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Re: Metronet to plusnet transfer
27-05-2015 7:41 PM
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Hi ronlow, leave this with me and I'll make sure it's moved over to Plusnet from the old Metronet account.
I won't be able to finalise this until tomorrow as I'll need to place an order to add the Plusnet realm on to the broadband asset first so you shouldn't lose your broadband connection during the change over.
I won't be able to finalise this until tomorrow as I'll need to place an order to add the Plusnet realm on to the broadband asset first so you shouldn't lose your broadband connection during the change over.
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Re: Metronet to plusnet transfer
28-05-2015 9:12 AM
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Also note the Plusnet account details appear to show you are trying to take over the phone line rental. This was not as per conversation agreeing the move - ticket 104513944 on Metronet refers.
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Re: Metronet to plusnet transfer
28-05-2015 11:49 AM
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I honestly have no idea why they confirmed the new account was without phone and then signed it up with phone...
I've made sure to remove the phone component from the new account and can confirm the broadband asset has now been moved across for you.
I've made sure to remove the phone component from the new account and can confirm the broadband asset has now been moved across for you.
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Re: Metronet to plusnet transfer
28-05-2015 12:53 PM
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Does that mean we can change the router login to the plusnet details now ?
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Re: Metronet to plusnet transfer
28-05-2015 1:33 PM
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Re: Metronet to plusnet transfer
28-05-2015 7:17 PM
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At 11:49 you advised you had removed the phone rental from the order but at 12:29 we were sent an email confirming phone transfer date as 11/6. Are you absolutely certain there is not a transfer order in the pipeline to BT.
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Re: Metronet to plusnet transfer
28-05-2015 7:56 PM
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Really sorry about that Ron, I'm not sure how that happened.
I removed the phone component at 11:15 and this shows on the account history here, here and here ... Automation somehow went ahead and placed an order for phone at 12:04, despite there being nothing on the account to trigger this
I've now cancelled the order that was placed and I believe another service notice has been sent through confirming the order has been cancelled.
I removed the phone component at 11:15 and this shows on the account history here, here and here ... Automation somehow went ahead and placed an order for phone at 12:04, despite there being nothing on the account to trigger this
I've now cancelled the order that was placed and I believe another service notice has been sent through confirming the order has been cancelled.
Message 8 of 8
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