Metronet to Plusnet move

[#1]

One of my friends has decided to move from MN to PN and also sign up for Home Phone.
The method used to be to sign up for a dial up account on PN and then raise two tickets - one on the PN account and one on the MN account.
However, it would appear that there is no longer an option to sign up for a dial-up account and my friend decided to sign up for the package he wanted and then raise the tickets on the respective accounts .
Will this be OK or is it likely to cause problems?
Ticket ref for PN account is 28719499

[#2]

Hi Paul,
The process is still the same, we just don't advertise dialup services on the website anymore.
They can sign up for an account here:
http://www.plus.net/products/residential/payg/payg_standard.html

[#3]

@Jameseh - I'll PM you.

[#4]

Sorry to open an old thread but the previous content is relevant.
I want to move my mum's broadband from Metronet to PN Value (I am the account owner). I also want the line upgraded to ADSLMAX. How should I request the MAX upgrade and is it best done before moving to PN?  I have just created a dialup account for the line.
Thanks, Oliver

[#5]

Hi Oliver,
I'd suggest getting the account moved over first, then I can easily place an order to upgrade the line to max once that has been done.

[#6]

Thanks James.  I have just realised that I'm unsure of the migration process. I have created a PN dialup account but not sure what to do next. I recall that I have to open a ticket on both accounts but what do I ask to happen? The Metronet account has payment details set up, will this be carried over?
Oliver

[#7]

Hi Oliver,
You'll need to add payment details to the new Plusnet account.
Once you've done that, if you give Custoemr Services a ring, they'll be able to start the ball rolling for you.