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Metronet Usage Stats Page

rockradio
Grafter
Posts: 30
Registered: ‎30-07-2007

Metronet Usage Stats Page

Does anyone know what the problem is with the Metronet Usage Stats page? For at least the past week it won't show my stats and reports No stats currently available for this month. It will show me stats from the start of the month when I first go to the page, but thereafter, will not list anything. As I need stats for my billing period from 10th of month to the following 9th, its more or less useless to me. Sad FYI, I'm using IE7 and Xp. Its the same using Firefox too.
Regards
Rockradio
13 REPLIES
royparrish
Dabbler
Posts: 12
Registered: ‎28-10-2007

Re: Metronet Usage Stats Page

It's not just you. I noticed it a few days ago.
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: Metronet Usage Stats Page

Guys,
Is this still the case?  It's fine for me when looking at your accounts on Workplace (which shows the same view that you would see) and it's looking fine for the timescales given.
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: Metronet Usage Stats Page

Actually.  Scrap that.  It's a known issue.
I'll see if we can get it prioritised at all.
petef
Newbie
Posts: 2
Registered: ‎01-08-2007

Re: Metronet Usage Stats Page

I reported it a month ago.  A feature of the issue tracker is that it automatically closes tickets after 14 days.  I guess that whoever put that system together did not anticipate that Metronet would take so long to fix faults.  Wink
metdenmar
Dabbler
Posts: 22
Registered: ‎08-08-2007

Re: Metronet Usage Stats Page

I'ts still unavailable - anyone know if Plusnet customers can get their stats?
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: Metronet Usage Stats Page

Hiya,
I'm sorry this is taking so long to fix.
I can assure you that it is actively being worked on (and was being worked on yesterday) and we'll get it fixed as soon as we can.
Usage is showing for PlusNet customers.
metdenmar
Dabbler
Posts: 22
Registered: ‎08-08-2007

Re: Metronet Usage Stats Page

Still no usage stats for the poor relation Metronet customers Sad- I find it incredible that it's taking SO long to fix this - especially as the stats are available to support staff. Surely you can do better than this James?
Mand
Grafter
Posts: 5,560
Thanks: 1
Registered: ‎05-04-2007

Re: Metronet Usage Stats Page

Hi there,
This problem is currently the highest priority non-p1 across our platform at the moment, so I can assure you we are taking it seriously and giving it the relevant resource internally.
With regards the fix, our development team have identified the issue, and are now working on the actual resolution. Once done we'll push it through testing as quickly as possible to get it live.
rockradio
Grafter
Posts: 30
Registered: ‎30-07-2007

Re: Metronet Usage Stats Page

Wanted to check my usuage stats and its still broke  Huh
Community Gaffer
Community Gaffer
Posts: 17,667
Thanks: 659
Fixes: 163
Registered: ‎05-04-2007

Re: Metronet Usage Stats Page

The good news is we have the change control going through the process at this moment so this should be resolved today/tomorrow.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
petef
Newbie
Posts: 2
Registered: ‎01-08-2007

Re: Metronet Usage Stats Page

The stats are back at long last.
Community Gaffer
Community Gaffer
Posts: 17,667
Thanks: 659
Fixes: 163
Registered: ‎05-04-2007

Re: Metronet Usage Stats Page

Yep, I approved the change control earlier today and it's rolled live. So far all looks well and the accounts I've checked can see the stats.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
rockradio
Grafter
Posts: 30
Registered: ‎30-07-2007

Re: Metronet Usage Stats Page

Great Smiley Just checked and works for me at last too. The bad news is I am 2GB over my usage for this month.
Well done guys Cool