Metronet Prioritisation
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Metronet Prioritisation
17-09-2008 11:40 PM
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And my query is...
I look after a Metronet account for a hospital radio station VNC is used to remotely access the network using ports 5911 to 5915 and often speeds are so low that useful access is impossible (peak times at weekends and Monday evenings).
An audio out put is streamed via port 88 again connection can be too slow to fill the audio buffer.
We also use port 5003 for outside broadcast audio connection feed to the studio. This is a point-to-point connection best described as VOIP or streaming - so far we have had no speed issues with this feed.
1. Are any of these ports subject to throttling on the Metronet accounts?
2. Would the speed issues continue if we switched to a Plusnet account eg. Option 2 (being a charity - it's just within our price range)?
Thank is advance
Cheers
Bill
Re: Metronet Prioritisation
17-09-2008 11:44 PM
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Good to see you around
Port 80 traffic, along with streaming and VPN should see a high priority on our network. Given that you're seeing poor speeds, I'd get a wireshark capture raised if you possibly could? That will identify how the traffic being handled ansd whether or not we're misidentifying your traffic.
http://www.plus.net/support/broadband/troubleshooting/wireshark_video.shtml
Re: Metronet Prioritisation
18-09-2008 7:37 AM
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Quote using ports 5911 to 5915
They look like fairly standard VNC ports Bill but I'll get Tommo to check that for you this morning.
As James says, VPN traffic is prioritised and shouldnt be suffering.
Good to see you on the boards.
Re: Metronet Prioritisation
18-09-2008 9:34 PM
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I'm downloading Wireshark at this mo.....
So Option 2 should also meet our needs for this account?
Re: Metronet Prioritisation
19-09-2008 10:10 AM
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Re: Metronet Prioritisation
12-10-2008 10:45 PM
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I went to the PN site and tried to set up a dial up account ready for the switch over but as the requisite telephone number is associated with a hospital, I can only register as a "business user". Will this mean that Option 2 will not be an option or should I just go ahead and create the account?
If we can go ahead with the upgrade..
1.can we keep our current fixed IP address?
2. because of the distance from the exchange can we keep our fixed speed rather than going MAX? (quality is more important than speed.)
By the way our next billing date is the 17th - when is the best time to "switch".
Many thanks in advance for looking at this.
Cheers
Bill
Re: Metronet Prioritisation
13-10-2008 11:50 AM
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Unfortunately I don't belive that it would be possible to keep your fixed IP address, as our different brands use different IP ranges. however, you would be able to get a fixed IP address free of charge with Plusnet.
Regarding the fixed rate product, there would be no issue in receiving a fixed rate service, but you'd need to make this clear when you signed up. Just give our customer services guys a ring and they should be able to sort things out for you.
Re: Metronet Prioritisation
13-10-2008 11:56 AM
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Re: Metronet Prioritisation
13-10-2008 11:58 AM
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We can manually fix things like that and if it's being used for residential purposes, there would be no issues as far as we're concerned.
Re: Metronet Prioritisation
17-10-2008 11:46 PM
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Well the switch to PN Option 2 went smoothly....
BUT the the Metronet account has incurred a cancellation charge - surely this is wrong when a transfer to Plusnet is involved - Ticket: 26678351 refers
This account is for a poorly funded charity and any magic you can conjure up will be appreciated.
Cheers
Bill
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