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Metronet Member Centre Login

GWGY
Newbie
Posts: 8
Registered: 06-08-2007

Metronet Member Centre Login

I look after a number of metronet accounts for friends and family.
One of these customer centre accounts appears to have a corrupted password.
I had a note of the account name and password.  When I was unable to access the account I then requested a password reminder.
This came through as a varied collection of symbols, figures and letters. About 20 digits long. Typing this in still will not allow me into the account.
Has anyone else had this problem?
Am I missing something here?
Cheers
Geoff

6 REPLIES
Community Gaffer
Community Gaffer
Posts: 13,224
Thanks: 966
Fixes: 81
Registered: 04-04-2007

Re: Metronet Member Centre Login

I'll see if I can replicate this now.
Edit: Hmmm, seem OK to me. I click the 'Forgotten Password' link on the Member Centre login pages and enter my username and the numbers from the Captcha.
I then receive a secure URL to my email address. When I click on this my username and password are displayed.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

GWGY
Newbie
Posts: 8
Registered: 06-08-2007

Re: Metronet Member Centre Login

Hi Bob,
Yes exactly what I tried from my own account.  Mine was fine too.
The faulty account does everything it should but when I click on the email link it comes back with the correct page showing the user name correctly but the password is something like:
$1$M4m8cauM*m8$ etc etc.
A specific account corruption?
Any thoughts?

Cheers
Geoff
Community Gaffer
Community Gaffer
Posts: 13,224
Thanks: 966
Fixes: 81
Registered: 04-04-2007

Re: Metronet Member Centre Login

Very strange.
What's the username of the account in question?

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

GWGY
Newbie
Posts: 8
Registered: 06-08-2007

Re: Metronet Member Centre Login

User name is Phyllis
Geoff
Community Gaffer
Community Gaffer
Posts: 17,644
Thanks: 636
Fixes: 162
Registered: 05-04-2007

Re: Metronet Member Centre Login

Hi Geoff,
I've reset the password, you should be able to use the password recovery now.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
GWGY
Newbie
Posts: 8
Registered: 06-08-2007

Re: Metronet Member Centre Login

Chris/Bob
Thanks for that. All sorted now.
Cheers
Geoff