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Metronet Member Centre Login
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Metronet Member Centre Login
03-10-2007 10:47 AM
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I look after a number of metronet accounts for friends and family.
One of these customer centre accounts appears to have a corrupted password.
I had a note of the account name and password. When I was unable to access the account I then requested a password reminder.
This came through as a varied collection of symbols, figures and letters. About 20 digits long. Typing this in still will not allow me into the account.
Has anyone else had this problem?
Am I missing something here?
Cheers
Geoff
One of these customer centre accounts appears to have a corrupted password.
I had a note of the account name and password. When I was unable to access the account I then requested a password reminder.
This came through as a varied collection of symbols, figures and letters. About 20 digits long. Typing this in still will not allow me into the account.
Has anyone else had this problem?
Am I missing something here?
Cheers
Geoff
Message 1 of 7
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6 REPLIES 6
Re: Metronet Member Centre Login
03-10-2007 12:10 PM
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I'll see if I can replicate this now.
Edit: Hmmm, seem OK to me. I click the 'Forgotten Password' link on the Member Centre login pages and enter my username and the numbers from the Captcha.
I then receive a secure URL to my email address. When I click on this my username and password are displayed.
Edit: Hmmm, seem OK to me. I click the 'Forgotten Password' link on the Member Centre login pages and enter my username and the numbers from the Captcha.
I then receive a secure URL to my email address. When I click on this my username and password are displayed.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Message 2 of 7
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Re: Metronet Member Centre Login
03-10-2007 8:48 PM
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Hi Bob,
Yes exactly what I tried from my own account. Mine was fine too.
The faulty account does everything it should but when I click on the email link it comes back with the correct page showing the user name correctly but the password is something like:
$1$M4m8cauM*m8$ etc etc.
A specific account corruption?
Any thoughts?
Cheers
Geoff
Yes exactly what I tried from my own account. Mine was fine too.
The faulty account does everything it should but when I click on the email link it comes back with the correct page showing the user name correctly but the password is something like:
$1$M4m8cauM*m8$ etc etc.
A specific account corruption?
Any thoughts?
Cheers
Geoff
Message 3 of 7
(699 Views)
Re: Metronet Member Centre Login
04-10-2007 8:38 AM
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Very strange.
What's the username of the account in question?
What's the username of the account in question?
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Message 4 of 7
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Re: Metronet Member Centre Login
04-10-2007 3:19 PM
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User name is Phyllis
Geoff
Geoff
Message 5 of 7
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Re: Metronet Member Centre Login
04-10-2007 3:33 PM
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Hi Geoff,
I've reset the password, you should be able to use the password recovery now.
I've reset the password, you should be able to use the password recovery now.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Message 6 of 7
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Re: Metronet Member Centre Login
06-10-2007 10:28 AM
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Chris/Bob
Thanks for that. All sorted now.
Cheers
Geoff
Thanks for that. All sorted now.
Cheers
Geoff
Message 7 of 7
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