cancel
Showing results for 
Search instead for 
Did you mean: 

Metronet Mail

Highlighted
dgharrison
Grafter
Posts: 29
Registered: ‎18-09-2007

Metronet Mail

Incoming mail to dgh@metronet.co.uk still not coming through.
When I reported it at the beginning of the week I was told it was because the mailbox is full, so deleted loads of messages.
Now still getting reports from clients that my mail is bouncing back.
This is my business address for my patients to use and I urgently need it working.
Tried to get engineers to sort it by raising a ticket but they seem to be ignoring them.
Headers from bounced mail below.
Please can someone help?
David
This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of itsrecipients. This is a permanent error. The following address(es) failed: dgh@metronet.------ This is a copy of the message, including all the headers. ------ Return-path: <daveinsomerset@com>Received: from exprod5mx279.postini.com ([64.18.0.103] helo=psmtp.com)by pih-sunmxcore11.plus.net with smtp (PlusNet MXCore v2.00) id 1Kiyjd-00064l-B9 for dgh@metronet.; Thu, 25 Sep 2008 22:50:53 +0100Received: from source ([65.55.116.17]) by exprod5mx279.postini.com ([64.18.4.14]) with SMTP;Thu, 25 Sep 2008 17:50:51 EDTReceived: from BLU109-W47 ([65.55.116.7]) by blu0-omc1-s6.blu0.hotmail.com with Microsoft SMTPSVC(6.0.3790.3959);Thu, 25 Sep 2008 14:50:52 -0700Message-ID: <BLU109-W4765C57182905CAB2505DEDA440@phx.gbl>Content-Type: multipart/alternative;boundary="_e309883f-de56-4abb-98d1-8387f574f94f_"X-Originating-IP: [213.162.110.186]From: David Jackson <daveinsomerset@com>To: <dgh@metronet.>Subject: test from hotmailDate: Thu, 25 Sep 2008 21:50:51 +0000Importance: NormalMIME-Version: 1.0X-OriginalArrivalTime: 25 Sep 2008 21:50:52.0455 (UTC) FILETIME=[C7AFF370:01C91F58]X-pstn-neptune: 0/0/0.00/0X-pstn-levels: (S:49.78690/99.90000 CV:99.9999 R:95.9108 P:95.9108 M:97.0282 C:98.6951 )X-pstn-settings: 1 (0.1500:0.1500) cv gt3 gt2 gt1 r p m c X-pstn-addresses: from <daveinsomerset@com> [db-null]  --_e309883f-de56-4abb-98d1-8387f574f94f_Content-Type: text/plain; charset="iso-8859-1"Content-Transfer-Encoding: quoted-printable  test from hotmail_________________________________________________________________Make a mini you and download it into Windows Live Messengerhttp://clk.atdmt.com/UKM/go/111354029/direct/01/= --_e309883f-de56-4abb-98d1-8387f574f94f_Content-Type: text/html; charset="iso-8859-1"Content-Transfer-Encoding: quoted-printable <html><head><style>.hmmessage P{margin:0px=3Bpadding:0px}body.hmmessage{FONT-SIZE: 10pt=3BFONT-FAMILY:Tahoma}</style></head><body class=3D'hmmessage'>test from hotmail<br /><hr />Try Facebook in Windows Live Messenger! <a hre=f=3D'http://clk.atdmt.com/UKM/go/111354030/direct/01/' target=3D'_new'>Try =it Now!</a></body></html>= --_e309883f-de56-4abb-98d1-8387f574f94f_--

Thanks for the warning about the addresses - I guess you mean they will be harvested? I've taken info out.
5 REPLIES
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: Metronet Mail

hide those address as dave might learn to hate you
dgharrison
Grafter
Posts: 29
Registered: ‎18-09-2007

Re: Metronet Mail

Still not fixed.
5 days since I reported it emails are still bouncing.
Spoke to one "engineer" who said he'd get someone to fix it but did not even pass the ticket on.
Next one had no idea what the headers meant and said he'd pass it on. Still nothing.
Is there anyone there who has a clue.
Community Gaffer
Community Gaffer
Posts: 13,483
Thanks: 1,202
Fixes: 95
Registered: ‎04-04-2007

Re: Metronet Mail

Hi there,
Just had a look at this for you and I can see it's now been sorted. Apologies it took so long.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

dgharrison
Grafter
Posts: 29
Registered: ‎18-09-2007

Re: Metronet Mail

Thanks for apology - it is more than any of the "engineers" managed.
They never did find the fault, but something they did whist searching seems to have fixed the problem.
Seems I have a "legacy" mailbox, which is not worth maintaining anymore, so after 15 + years with metronet it is time to look elswhere.
Seems loyalty is worth zilch these days. It was such a nice company when they had their little office up the road from me in Harrow. All went pair shaped when plusnet got involved.
I hear tiscali are doing some good deals.....
Community Gaffer
Community Gaffer
Posts: 13,483
Thanks: 1,202
Fixes: 95
Registered: ‎04-04-2007

Re: Metronet Mail

Crikey, have Metronet really been around that long? I wasn't aware we had any 'legacy' mailboxes TBH.
Anyways, sorry to hear you're thinking about moving elsewhere Angry
Word of warning though, make sure you do your research first as I'm sure there's better offers/quality of service out there than that offered by Tiscali.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵