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Message my free domain will expire !!!

ChrisL
Grafter
Posts: 734
Thanks: 4
Registered: ‎13-12-2007

Message my free domain will expire !!!

My account page in the Members Centre keeps reminding me that my domain is about to expire. I have been to the linked page and tried to set renewal, but it seems to make no difference....
The help page on Domain Renewal says that renewal is the default if nothing is set, so I'm not really concerned that my domain will expire. But I am perplexed as to why I keep getting the reminder.  Am I doing something wrong?
Chris
edit: thanks for the merge-in Oldjim; i'm re-assured that the problem isn't just me!
32 REPLIES
mjtuohy
Grafter
Posts: 136
Registered: ‎16-06-2007

Message my free domain will expire !!!

When I open member center I get a message that the free domain that + gave me after the spam problems will expire on june 23rd. I was under the impression that I had this for life. Could someone from + confirm this and inform me what I need to do next.
                                                              Thanks Martin
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: Message my free domain will expire !!!

Hi Martin,
That was also my understanding - Could you possibly PM me a ticket number where you were asked to renew your domain?
I had a quick look at your account that associated with your Community Site login, but I couldn't find any tickets relating to a domain registration.
mjtuohy
Grafter
Posts: 136
Registered: ‎16-06-2007

Re: Message my free domain will expire !!!

Hi James. It was not a ticket. It comes up in the place where  we are told a reply to a ticket is available. On the member center . When I click on it I get taken to the Domain name renewal page.
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: Message my free domain will expire !!!

Hi Martin,
Thanks for that.  I've set your domain to automatically renew.  You shouldn't be charged anything for the renewal.
mjtuohy
Grafter
Posts: 136
Registered: ‎16-06-2007

Re: Message my free domain will expire !!!

Thanks James you are a star.
Borty46
Dabbler
Posts: 12
Registered: ‎04-08-2007

Re: Message my free domain will expire !!!

Hi James
The same domain expiry notification appears on my member centre page, I have tried clicking the renew button but it remains. The default setting is to renew the domain name automatically so I can't understand why it has appeared.
Borty46
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: Message my free domain will expire !!!

That's strange.
Your domain is already set to renew automatically on our backend systems aswell so I think it's pretty safe for you to disregard that message.
Superuser
Superuser
Posts: 6,812
Thanks: 879
Fixes: 56
Registered: ‎30-07-2007

Re: Message my free domain will expire !!!

James,
I've just noticed the message on my account as well. The domain is already set to renew automatically.
Can you double check mine on the backend system please...
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: Message my free domain will expire !!!

I think I need to raise a problem on this Sad
Can some nice person attach a screenshot to this thread please?
@MisterW - Yours is also due to renew automatically.
Superuser
Superuser
Posts: 6,812
Thanks: 879
Fixes: 56
Registered: ‎30-07-2007

Re: Message my free domain will expire !!!

Cheers James.
Screen dump attached, clicking the [Update] it just takes you to the normal domain control page.
Hope that helps
glloyd
Rising Star
Posts: 1,667
Thanks: 20
Fixes: 1
Registered: ‎06-04-2007

Re: Message my free domain will expire !!!

Same thing here for the past few days.
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: Message my free domain will expire !!!

Thanks guys.  I've raised problem 56879.
Goerge, yours are also set to auto-renew.
glloyd
Rising Star
Posts: 1,667
Thanks: 20
Fixes: 1
Registered: ‎06-04-2007

Re: Message my free domain will expire !!!

What would we do withou you James? I think we should nominate you for an honour how does Sir James sound?
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: Message my free domain will expire !!!

I suspect that you would all gently cry yourselves to sleep every night.