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Member Centre login problem

brockleyse4
Hooked
Posts: 9
Registered: ‎18-01-2010

Member Centre login problem

Is their a general problem logging into the member centre today?
I was able to log in ok yesterday. I haven't changed my password or browser settings since then.
I got a password reminder, which confirmed the username/password I was using, but I get the 'Invalid username or password. Please try again.' message.
I even went into the brower's internet options privacy actions to specifically add the plus.net domain to the allow list, but still can't log in.
4 REPLIES 4
MisterW
Superuser
Superuser
Posts: 14,709
Thanks: 5,499
Fixes: 393
Registered: ‎30-07-2007

Re: Member Centre login problem

It's working fine here.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Member Centre login problem

I'm not aware of any generic issues and I've been able to log in to your account without any problems.
Are you making sure that you've selected 'Plusnet' from the dropdown box?
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
brockleyse4
Hooked
Posts: 9
Registered: ‎18-01-2010

Re: Member Centre login problem

Yes, plusnet was selected in the dropdown.
brockleyse4
Hooked
Posts: 9
Registered: ‎18-01-2010

Re: Member Centre login problem

Managed to log in today from a different computer. Don't know what the problem was, but thanks anyway.